Sigh, is there any company out there with worse CS then these guys?
Scenario is as follows:
I purchased a Tamron non VC 17-50 2.8 as your aware from previous posts here, the first copy was /fail, so got it replaced. The second copy was spot on!
Anyway, 2 months down the line and this second copy starts having focus issues, back focus at at 50mm and front focus everywhere else.
Just happened completely out the blue, no damage to the lens at all (which, thankfully, Jessops agreed with).
So, I know its not against the law for them to demand its sent off for repair rather then replace, but with it being Xmas would it really of hurt? Im not fishing for refunds i just want a lens which works dammit, and it would have been so useful this time of year too =(
So anyway, let me rant a bit about the process in store.
So i go in and say its got focus issues, so they take the lens and put it on a D7000, put it into auto, point at some random lens about 20 feet away, looks at the LCD and decides "nope, looks fine to me".
After some moaning, he repeats the test with a lens about 3 feet away, checks the LCD and nope "looks fine to me". I mean he took a literal glance, didn't even zoom in on the area for christ sake and its not exactly a good way to test focus issues.
So I moan again, and he goes to see his supervisor.
Guy comes back with a tape measure and tripod. Sets up the tape measure, puts the camera on the tripod.
Finally i think .. but then i spot the error.
He's still in Auto mode, so he can't control the focus point .. tried telling him but he has none of it.
He takes the picture and, yup, the camera has chosen the bottom focal point which is hovering around the 6 CM mark on the tape measure, rather then the centre one which is significantly higher up.
"Woah" the guy proclaims. "This lens is front focusing by about 4 CM!"..
No, its not that bad, your just an idiot.
So after all this, they tell me its got to be shipped to Tamron and its a likely 8-12 week turn around with it being the xmas season.
Shocking, contacted Tamron direct in the end, they estimate i should have it back second week in Jan, so 4 weeks or less really.
/rant.
Scenario is as follows:
I purchased a Tamron non VC 17-50 2.8 as your aware from previous posts here, the first copy was /fail, so got it replaced. The second copy was spot on!
Anyway, 2 months down the line and this second copy starts having focus issues, back focus at at 50mm and front focus everywhere else.
Just happened completely out the blue, no damage to the lens at all (which, thankfully, Jessops agreed with).
So, I know its not against the law for them to demand its sent off for repair rather then replace, but with it being Xmas would it really of hurt? Im not fishing for refunds i just want a lens which works dammit, and it would have been so useful this time of year too =(
So anyway, let me rant a bit about the process in store.
So i go in and say its got focus issues, so they take the lens and put it on a D7000, put it into auto, point at some random lens about 20 feet away, looks at the LCD and decides "nope, looks fine to me".
After some moaning, he repeats the test with a lens about 3 feet away, checks the LCD and nope "looks fine to me". I mean he took a literal glance, didn't even zoom in on the area for christ sake and its not exactly a good way to test focus issues.
So I moan again, and he goes to see his supervisor.
Guy comes back with a tape measure and tripod. Sets up the tape measure, puts the camera on the tripod.
Finally i think .. but then i spot the error.
He's still in Auto mode, so he can't control the focus point .. tried telling him but he has none of it.
He takes the picture and, yup, the camera has chosen the bottom focal point which is hovering around the 6 CM mark on the tape measure, rather then the centre one which is significantly higher up.
"Woah" the guy proclaims. "This lens is front focusing by about 4 CM!"..
No, its not that bad, your just an idiot.
So after all this, they tell me its got to be shipped to Tamron and its a likely 8-12 week turn around with it being the xmas season.
Shocking, contacted Tamron direct in the end, they estimate i should have it back second week in Jan, so 4 weeks or less really.
/rant.
