Just a quick question...

[thehitmen]

Hey guys,

I have bought from OCUK twice now, very happy customer

I have been on holdiday for 2 weeks and when i got home i was planning on going on a LAN party... but i got the dates wrong not till next month

So purchased a ATI 4870 XXX Edition... get home, go to put in my computer, phone rings. Work calling me asking me to go down to Liverpool for a week, so its sitting in its box still...

Get home and the 4890 is released

Would i be able to return it any pay the difference for the 4890

Otherwise i would be very unhappy.

Thanks for all your answers.

 

[thehitmen]

looking for a quick reply guys as i live not far from OCUK and could take it back... if i am allowed.

 

[thehitmen]

I have opened the box, to check the contents, its 7 days old i believe.

Will do, thanks for the replies guys.

 

[thehitmen]

So after 2 phone calls, and 2 rather blunt answers i was told that i have to contact RMA support, and put in righting that i don't want the GFX Card.

Then they will refund me the difference. But i need to find out where the RMA support ? is ( well that is what they guy on the phone sounded like he was saying)

Any ideas where this form is.

 

[thehitmen]

I would have assumed if you picked it up from the store, just go to the store?

Yes indeed i did, the man on the phone was insistent that i have to write on paper that i want to return my card, i said ok i will return it to the store with it written on paper that i would like to return it, so they can add it to my order form or something...


It seems that they want to make it difficult for me? because i have to send a RMA form off...

I am happy with there prices, and they are very pleasant staff at the store.

All i would like to do, is swap it and pay the difference? for the 4890

 

[thehitmen]

ok i will give them another call, im sure they will understand if explain it better.

It would be nice if someone with power/authority could look at this post and contact me...

 

[thehitmen]

There are shop staff who browse the forums, but not proactively unless you post in the Customer Support section. And in that case, you might as well send a webnote.

I will create a thread and divert them to this.


Thank you for all your help, is there a kudos system on this VB board to thank the helpful posters.