Just bought the Jade Prebuild - Can't Find Serial Number to register

jiraiyaplays · 24 Nov 2022 at 21:16

Hi,

I just bought one of the prebuilt Refract Jade gaming PC's. I'm trying to register the product for the Armoury Crate program but the serial on the back does not seem to work.
I've tried the one with the overclockers UK sticker on the back of the system but that just pops up a message saying invalid, I've tried the one on the invoice, that too says invalid.

Going over the paperwork I noticed my own invoice as well as someone else's. These all have different SN numbers typed on the letters.

Any help to sort this out would be welcome.

CapitalOne · 24 Nov 2022 at 21:25

What Asus products were included in the build? It will need to be an Asus serial number for certain.

jiraiyaplays · 24 Nov 2022 at 21:35

An Asus Prime B660M-A Wifi D4, Asus GeForce RTX 3060 Dual OC

CapitalOne · 24 Nov 2022 at 21:41

Did you get the boxes? I suspect it’s the serial number for the gpu you need. It might be on a sticker on the card?

Quartz · 24 Nov 2022 at 21:43

Have you tried the number on the sticker on the motherboard?

CapitalOne · 24 Nov 2022 at 21:49

Quartz said:
Have you tried the number on the sticker on the motherboard?

I’m envisioning lots of limb bending trying to get a clear picture on the phone now

We’ve all been there.

jiraiyaplays · 24 Nov 2022 at 21:50

CapitalOne said:
Did you get the boxes? I suspect it’s the serial number for the gpu you need. It might be on a sticker on the card?

Nope just the welcome pack with a bunch of leaflets, windows 11 pack with serial.
looking on top of the GeForce card i can see a clear label

jiraiyaplays · 24 Nov 2022 at 21:51

Quartz said:
Have you tried the number on the sticker on the motherboard?

I dare not take the card out lol I'm pretty new to PC's

CapitalOne · 24 Nov 2022 at 21:54

If that’s the case I’d probably contact OCUK and see if they can give you one of the serial numbers. Probably a phone call required! Armoury Crate is an Asus package so will need an Asus serial number not an OCUK one.

mickyflinn · 24 Nov 2022 at 22:05

Maybe the fact your pc and parts are covered by a 3 year warranty with Overclockers means they deal with it.

Not 100% sure .

d_brennen · 5 Jan 2023 at 19:09

Might be able to view the motherboard serial from the BIOS? Also, do CPUZ/GPUZ display serial? Been a while since I had a look

freddie64 · 5 Jan 2023 at 21:21

Just had a look at CPUZ and GPUZ and can't see any serial numbers.

You could try to take a photo of the backplate of the GPU with your phone, be very careful though.

Do you actually need Armory Crate?