Just built new computer but getting no sound

game-junkie · 15 Dec 2012 at 20:49

Just build a new computer everything is running brilliantly except i can't go any sound. I have tried updating the sound drivers for realtek digital output. The audio cable for hd audio is on the board. I checked the bios to see if it was disabled but it wasn't.

Is it a fault with the motherboard? The motherboard is an Asus P8 Z77-V LX2.

ConnorJoshua · 15 Dec 2012 at 20:50

Have you plugged directly into the motherboard from the back?

new numa hey · 15 Dec 2012 at 20:51

Are you sure you have connected it in the right jack?

game-junkie · 15 Dec 2012 at 20:53

ConnorJoshua said:
Have you plugged directly into the motherboard from the back?

What do you mean? Is there a little cable by the sound ports?

All the cables are in the right place. I never got a cable to put in SPDIF-OUT.

It had sound when i first installed the drivers from the disc but it was crackling up.

Then i updated the drivers and the sound stopped working.

There's only green, orange and blue sound ports on the onboard sound. There's no black sound port for the ATAPI Internal ATAPI jack. I know a 3 or 4 pin cable needs to go into the SP/DIF but i never got it with the motherboard.

I didn't think i needed that anyway as i thought it would pick up the sound straight from the hd audio.

bremen1874 · 15 Dec 2012 at 20:54

Check it hasn't defaulted to S/PDIF. Also check it hasn't defaulted to a HDMI audio output.

new numa hey · 15 Dec 2012 at 20:55

game-junkie said:
What do you mean? Is there a little cable by the sound ports?

All the cables are in the right place. I never got a cable to put in SPDIF-OUT.

It has sound when i first installed the drivers from the disc but it was crackling up.

Then i updated the drivers and the sound stopped working.

He means, are you using the front jacks of your computer or the jacks at the back.

ConnorJoshua · 15 Dec 2012 at 20:58

http://www.overclockers.co.uk/popup_image.php?prodid=MB-391-GI&imgID=0&pID=9667&cat=c435433 Go to the third picture, you can see on the right by the S/PDIF there are multi-coloured ports. Plug your speakers / headphones into the right one (Look at motherboard manual) and see if it works then. It might be that the case audio is faulty

game-junkie · 15 Dec 2012 at 21:03

new numa hey said:
He means, are you using the front jacks of your computer or the jacks at the back.

I'm using the jacks at the back. I have tried using the front jacks with a headset but no sound came from there. The front jack cables go to the hd audio port on the motherboard.

ConnorJoshua · 15 Dec 2012 at 21:08

Well if the jacks at the front AND back don't work then it sounds like the onboard sound is broken. Either that or the headphones are kaput

Edit: Try going into the playback options by right clicking the sound icon on the bottom right of the task bar and playing sounds through the computer. Does the green bar by the speaker output move?

game-junkie · 15 Dec 2012 at 21:08

bremen1874 said:
Check it hasn't defaulted to S/PDIF. Also check it hasn't defaulted to a HDMI audio output.

I checked that and it doesn't show the audio device as hdmi. It's not enabled on the motherboard.

This is my motherboard.

bremen1874 · 15 Dec 2012 at 21:08

Got 'Control Panel -> Sound' when there's some music playing. You should see a bar graph moving against one of the sound devices. Is it the correct one?

game-junkie · 15 Dec 2012 at 21:10

ConnorJoshua said:
Well if the jacks at the front AND back don't work then it sounds like the onboard sound is broken. Either that or the headphones are kaput

Second faulty motherboard this week. It appears sound is coming from the onboard sound and when stereo mix was enabled it was recognizing the sound from the video.

Well i have two sound cards i could use but i doubt they're compatible.

game-junkie · 15 Dec 2012 at 21:11

bremen1874 said:
Got 'Control Panel -> Sound' when there's some music playing. You should see a bar graph moving against one of the sound devices. Is it the correct one?

Yeah. Sound appears to be moving on the bar graph on the default chosen audio device.

It also appears when i enable stereo mix sound is being recognized on that.

ConnorJoshua · 15 Dec 2012 at 21:12

game-junkie said:
Second faulty motherboard this week. It appears sound is coming from the onboard sound and when stereo mix was enabled it was recognizing the sound from the video.

Well i have two sound cards i could use but i doubt they're compatible.

Try the sound cards, it could be that you have a wrong setting somewhere if this is the second one

mranderson · 15 Dec 2012 at 21:12

You don't have an AMD graphics card installed by any chance have you?

game-junkie · 15 Dec 2012 at 21:14

ConnorJoshua said:
Try the sound cards, it could be that you have a wrong setting somewhere if this is the second one

I have a feeling it might be one of the drivers on the asus disc which came with the motherboard which might be causing this problem.

game-junkie · 15 Dec 2012 at 21:16

mranderson said:
You don't have an AMD graphics card installed by any chance have you?

No. I have an nvidia gtx 660ti. The bios on the motherboard is the latest.

mranderson · 15 Dec 2012 at 21:16

I would have assumed that you had installed the sound drivers for your motherboard already.

mranderson · 15 Dec 2012 at 21:19

If you have installed the drivers correctly as soon as you plug anm audio cable a window will pop-up asking what device you have connected.

game-junkie · 15 Dec 2012 at 21:21

mranderson said:
I would have assumed that you had installed the sound drivers for your motherboard already.

Yeah. Of course i did. The sound driver installed was the generic high definition audio codec which windows finds instantly.

I installed the audio drivers from the disc given. Once i installed the realtek high definition audio i checked the realtek hd manager and i saw the speakers had appeared in the manager.

I tried listening to audio but it was crackling up. So i went onto the asus motherboard page for the P8 Z77-V LX2 audio drivers and i downloaded the latest drivers.

I installed the drivers and i restarted my pc. I then had no sound. The speakers weren't appearing in the manager.