I thought I would make a post about this, ok its far from a national crisis but something I found quite interesting and a little concerning.
I have not checked the T&C's of other similar services, but my guess would be they all all the same.
So, ordered something from Just Eat, something missing, went on their online help chat, complained blah blah, the part missing was the only thing the mrs could eat so did kinda ruin our evening, but that isnt the point.
Part way through, it became apparent that, the contract of sale is not between you and Just Eat, but actually between you and the restuarant, even though Just Eat take your money at point if sale. Personally I really dont like this, becuase it passes the liability away from them to the restaraunt, although the resturant didnt take the money so I assume wouldnt be responsible for any kind of refund? To me, when the liability is "shared" between two parties this could make things very difficult to sort out.
I very rarely used the service anyway (3 times in fact) and after this would never use them again.
As a side note, not compeltely unrelated, but the first time I ever used them was at my parents house in London, I Setup a new account, put everything through and the food came etc no issues that time.
Some time later, I used them again, again no issues, and after checked my crdit card statement and nothing, assumed I had used my mums card the first time, not changed the details, so I text her to thank her/apologise for a free meal lol.
The third time of using, before ordering I was VERY careful to check the card the account had registered to it, and it was mine..... anyway ordered the food it turned up but with the issue as above.
Part of the complain tthe third time, they agreed to refund the value of the missing item.
After checking my card statements very carefully, it turns out just eat have not charged my card on any of the three times I have ordered from them lol!
Oh well...... I wont loose sleep over it.
I have not checked the T&C's of other similar services, but my guess would be they all all the same.
So, ordered something from Just Eat, something missing, went on their online help chat, complained blah blah, the part missing was the only thing the mrs could eat so did kinda ruin our evening, but that isnt the point.
Part way through, it became apparent that, the contract of sale is not between you and Just Eat, but actually between you and the restuarant, even though Just Eat take your money at point if sale. Personally I really dont like this, becuase it passes the liability away from them to the restaraunt, although the resturant didnt take the money so I assume wouldnt be responsible for any kind of refund? To me, when the liability is "shared" between two parties this could make things very difficult to sort out.
I very rarely used the service anyway (3 times in fact) and after this would never use them again.
As a side note, not compeltely unrelated, but the first time I ever used them was at my parents house in London, I Setup a new account, put everything through and the food came etc no issues that time.
Some time later, I used them again, again no issues, and after checked my crdit card statement and nothing, assumed I had used my mums card the first time, not changed the details, so I text her to thank her/apologise for a free meal lol.
The third time of using, before ordering I was VERY careful to check the card the account had registered to it, and it was mine..... anyway ordered the food it turned up but with the issue as above.
Part of the complain tthe third time, they agreed to refund the value of the missing item.
After checking my card statements very carefully, it turns out just eat have not charged my card on any of the three times I have ordered from them lol!
Oh well...... I wont loose sleep over it.
