Soldato
- Joined
- 9 May 2005
- Posts
- 2,511
Let me fill you in with some background info with my poor success rate with trying to find a decent isp, I originally was with Wanadoo/Freeserve but there internet service was poor, the speeds were rubbish and their customer support left a lot to be disired.
So I then tryed AOL out, let me just say that in 14 months I never had 1 problem with there internet service, they gave me excellent speeds and never 1 disconect, so why didnt I stay with them I hear you ask, well there customer support was twice as bad as Wanadoo's and they had a nasty habit of taking 3 times as much money as they were supposed to and not refunding it for ages.
Last but not least I moved to BT and let me just say that everything to do with them was cack, there support just involved transferring you round most of there staff until you got bored/frustrated and hung up, there speeds were insanely bad, disconnects were far too frequent with drops lasting days at times and they make you pay for internet 3 months in advance.
Needless to say I moaned and moaned at them and they have agreed to cut my contract short 6 months of the 12 and gave me my MAC code, so my question is "who's next". I have studied round the net and these forums and am unsure which to go for, I know you only hear 1 side of the story on the net as 1 customer can think a company is the best thing since sliced bread with no troubles at all and the next can get a nightmare time like mine with BT.
Is it worth trying out 1 of the smaller companys? Have AOL got any better with their support? I even thought about Sky as I could spend 30 on a TV package and get free internet although I bet theres a catch. Sorry for the long post and I appreciate any recomendations given.
I basiclally have 30quid a month to spend, no contract would be better as would high usage but not too important
So I then tryed AOL out, let me just say that in 14 months I never had 1 problem with there internet service, they gave me excellent speeds and never 1 disconect, so why didnt I stay with them I hear you ask, well there customer support was twice as bad as Wanadoo's and they had a nasty habit of taking 3 times as much money as they were supposed to and not refunding it for ages.
Last but not least I moved to BT and let me just say that everything to do with them was cack, there support just involved transferring you round most of there staff until you got bored/frustrated and hung up, there speeds were insanely bad, disconnects were far too frequent with drops lasting days at times and they make you pay for internet 3 months in advance.
Needless to say I moaned and moaned at them and they have agreed to cut my contract short 6 months of the 12 and gave me my MAC code, so my question is "who's next". I have studied round the net and these forums and am unsure which to go for, I know you only hear 1 side of the story on the net as 1 customer can think a company is the best thing since sliced bread with no troubles at all and the next can get a nightmare time like mine with BT.
Is it worth trying out 1 of the smaller companys? Have AOL got any better with their support? I even thought about Sky as I could spend 30 on a TV package and get free internet although I bet theres a catch. Sorry for the long post and I appreciate any recomendations given.
I basiclally have 30quid a month to spend, no contract would be better as would high usage but not too important
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