Just log off please...
- Thread starter Kerplunk
- Start date
No but it is annoying when you ask them to log off then on again or shutdown/restart and all they do is turn the monitor off then on!
Soldato
- Joined
- 17 Aug 2003
- Posts
- 20,160
- Location
- Woburn Sand Dunes
i have the I.T head of department call a computer a "cpu".
...wait thats a different problem lol
...wait thats a different problem lol
Soldato
- Joined
- 18 Oct 2002
- Posts
- 8,301
- Location
- The Land of Roundabouts
Another one
"Whats your user name?"
And they promptly give you there full name
Had the op quite a few times as well
"Whats your user name?"
And they promptly give you there full name
Had the op quite a few times as well
The difference between a good and a great helpdesk technician is being able to think outside your own IT-box and be one or two steps ahead.
A few years ago in one of my non-IT jobs I was asked to do a favour for a colleague and "uplug the hard drive and leave it on the desk for the technician to pick up tomorrow". Not a problem - at the end of the day when she'd gone home I whipped off the case, popped out the hard drive and left it on the desk.
Next day I walk in and she's killing herself laughing. It turns out they only wanted me to uplug the tower. Luckily it was only a 2 minute job to bang it back in but it underlined the importance of not taking things for granted. Suffice to say one of my little mantras is never assume!
A few years ago in one of my non-IT jobs I was asked to do a favour for a colleague and "uplug the hard drive and leave it on the desk for the technician to pick up tomorrow". Not a problem - at the end of the day when she'd gone home I whipped off the case, popped out the hard drive and left it on the desk.
Next day I walk in and she's killing herself laughing. It turns out they only wanted me to uplug the tower. Luckily it was only a 2 minute job to bang it back in but it underlined the importance of not taking things for granted. Suffice to say one of my little mantras is never assume!
We had a user the other day who did not shutdown at the end of the day, so some updates were not applied. They thought that just turning off the monitor turned the PC off.
Ive had some remote users complain their new pcs kept switching themselves off at the end of each day. Finally found out via event viewer in fact the users had been switching them off but as they werent using the power button on the front of the case apparently this didnt count
