Just lost over 100 quid

rosso5792 · 8 Aug 2011 at 18:45

Hi,

I don't usually start threads and not that i post often either but today has been nothing but stress bad news.

Long story short is im a student, just recently purchased computer components and had recieved them.

The motherboard i got was the MSI p67a-gd53. began the RMA process as i noticed 2 pins were out of shape on the CPU socket.

Told OCuK and apparently physical damage voids warrenty. Understandable, but not when you are not reponsible for the damage. Phoned up OCuK and spoke to the guy who said the exact same thing about the warrenty etc. was then put on to the manager Chris. Both sound like decent people but said the same thing. out of good will Chris offered to try fix the pin if i sent the mobo to them.

I appreciate the gesture of trying to fix but im pretty outraged that i can't even get a replacement from OCuK or MSI themselves. im now left with no personal computer and a handful of new components which cant be used and no money to replace the motherboard.

Ive attached a picture below i took earlier

http://imgur.com/lus0E

i have little faith that it can be fixed and am still furious that i can't even get a replacement mobo sent to me.

I've purchased many items and components from OCuK and have had no problems which annoys me even more.

Locky · 8 Aug 2011 at 18:49

Looking at them pics that can be fixed tbh, I have fixed MUCH worse sockets than that in my time, one time I fixed an AMD cpu that had 80% of its pins flat.

Don't write it off just yet, how long have you have the motherboard for?

arknor · 8 Aug 2011 at 18:50

were they out of shape when you recieved it?

rosso5792 · 8 Aug 2011 at 18:50

Locky said:
Looking at them pics that can be fixed tbh, I have fixed MUCH worse sockets than that in my time, one time I fixed an AMD cpu that had 80% of its pins flat.

Don't write it off just yet, how long have you have the motherboard for?

recieved it last tuesday

burns · 8 Aug 2011 at 18:51

To be fair it shouldn't need fixing. You don't buy brand new goods so you fix them when they arrive.

SkeeterUK · 8 Aug 2011 at 18:51

Should be rma able as it came from ocuk like that so they should replace it. Really not sure why they arnt unless they think it has been done in transit if so they should contact the delivery ppl and claim for it, you shouldnt have to tho.

Le_Petit_Lapin · 8 Aug 2011 at 18:51

How odd, it was a new, sealed motherboard?

pingwing · 8 Aug 2011 at 18:52

Should have got a hooker for that money....

Locky · 8 Aug 2011 at 18:53

I bet you all the tea in china if I went into ocuk warehouse and opened up all it's Intel motherboards I would not find one bent cpu pin.

SkeeterUK · 8 Aug 2011 at 18:54

I also agree about it being fixable as iirc they should be adjustable, just as long as their not snapped off as thats the big issue but bent a little should be doable just get somit like a pen or whatever has a good tip (maybe needle) and just adjust it so its in line like the rest which they should jump to if nudged a bit.

arknor · 8 Aug 2011 at 18:54

Locky said:
I bet you all the tea in china if I went into ocuk warehouse and opened up all it's Intel motherboards I would not find one bent cpu pin.

doesnt mean its not possible just that the margin of error is very small

Justintime · 8 Aug 2011 at 18:55

Locky said:
I bet you all the tea in china if I went into ocuk warehouse and opened up all it's Intel motherboards I would not find one bent cpu pin.

Quick to blame the op huh? I've gotten em with bent pins before, at least 4 times over the years.

iviv · 8 Aug 2011 at 18:55

Didn't it come with a protector to cover the pins and mean that nothing could squash them?

SkeeterUK · 8 Aug 2011 at 18:55

Justintime · 8 Aug 2011 at 18:56

iviv said:
Didn't it come with a protector to cover the pins and mean that nothing could squash them?

Could be at factory level before that cover, i.e bad QC.

Locky · 8 Aug 2011 at 18:56

Justintime said:
Quick to blame the op huh? I've gotten em with bent pins before, at least 4 times over the years.

Only time you may get bent pins if the product is from B-Grade section.

Locky · 8 Aug 2011 at 18:57

Justintime said:
Could be at factory level before that cover, i.e bad QC.

Very very unlikely though.

Justintime · 8 Aug 2011 at 18:58

Locky said:
Only time you may get bent pins if the product is from B-Grade section.

I'm talking brand new boards, Foxconn, Abit and Asus i definetly remember, and there was no shipping damage.

Locky · 8 Aug 2011 at 18:58

Speak to MSI, if they value their customers like Gigabyte they will replace the socket free of charge, speak to scottie B on these forums.

Westyfield2 · 8 Aug 2011 at 18:59

Why are you RMAing it?

Just return it as DOA. You have bought a brand new product... the product has turned up damaged (whether it was produced defective, or the Courier damaged it is not your concern), send it back to OcUK stating that it came damaged and they'll swap it with another (hopefully not a dud this time).

Simples.