Just Received an iPhone I Didn't Order

AndyCr15

AndyCr15

AndyCr15

Soldato
Joined
28 Apr 2011
Posts
15,232
Location
Barnet, London
I was a little surprised someone was at my door this evening, I wasn't expecting any deliveries. As he handed my the small, but heavy box I checked the name and address, and they were both mine.

On opening the box I find an iPhone 16 Pro and a Sky Mobile SIM. I ordered neither...

A quick google suggests it's a scam and someone will turn up at some point saying there was a mistake with the delivery.

My plan is to call Sky Mobile in the morning, but I was wondering if anyone has any experience of such a thing?
 
Checked them both, nothing weird on them. I'm more worried someone's set up a CC in my name and used that. I signed up to Experien and my credit score shows as 999 out of 999, but how can I see recent activity? There is a 30 day free trial which I'm tempted to start up just while this is happening.

I think I get emails from another credit check place, which I've used to see recent activity... I just can't remember who that company is :rolleyes:
 
The Sky chappie basically explained what has been said. "Yes, an account has been opened and we'll need to get it closed and the phone returned. Please don't hand it over to anyone turning up at your door, here is the number to call to cancel the account and arrange the sending back." Me: "Great, thanks. Are they open now?" Sky:"Yes".

Me calling the number given: "I'm sorry, we're closed now, call back in the morning."

It's just a pain in the backside. I'll be worrying all night about this now. Tomorrow is quite a busy day for me too, but now I'll have to find time to get this sorted.
 
It would make more sense if it was a one off purchase. Pay with a stolen CC, send to me, collect later. But, it has come with a SIM card? I guess it could be a PAYG, but why would you bother?

I don't think the seller will have any way of checking if the CC is your own. They will just check at the time that the account is in good standing.
 
Oh okay, thanks.

Interesting. I just tried to sign up with Clearscore and it basically tells me to wait 72 hours and then continue. I don't know if it thinks I answered something wrong, or it's part of it's process.
 
Spoke with Cust Care this morning. They took some basic details and someone will phone one evening to sort how I send the device back. Kinda funny when he's asking me security questions about the account and of course I don't know any of it... Once he understood it all, he was very helpful. He wasn't overly clear about what had been setup. He said at one point nothing had been paid. There was clearly a bank account attached (but not mine) so whoever set it up was expecting regular payments, where you would have thought a fraudster would do a one off payment and run? I did ask if it was any way possible that it was a genuine mistake that somehow they have my details elsewhere and they got accidentally attached to this account, but he didn't really comment.
 
No call back yet... I think at some point on Monday or Tuesday I will call them again, after that I will feel I have spent as much time as I am prepared to and I am more inclined to leave it to them. Mind you, even in a few months, maybe when the dodge account they have been given isn't paying them, I'm sure legally they are entitled to ask for the phone back, so I don't feel I can do anything with it.
 
kona786 said:
He's a theif if he doesn't make an attempt to return it.

Once contacted... If the retailer is too useless to collect then it's fair play.
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As stated above and as can clearly be seen, I'm making efforts. There's only so much of my own time I wish to spend on the phone once they're already aware of what's gone on.
AndyCr15 said:
Interesting. I just tried to sign up with Clearscore and it basically tells me to wait 72 hours and then continue. I don't know if it thinks I answered something wrong, or it's part of it's process.
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Even more interesting, I'm now signed up with Clearscore. They asked a lot of confirming questions and wanted photos of ID's and more. When I was finally approved, they let me know someone else had tried to make an account in my name on the 9th of November. They've blocked that account and they say "We've also sent a request to Equifax on your behalf to remove all searches made with that account." It seems to me the 9th was probably about when the phone would have been ordered too. I wonder what they could hope to achieve through this?
 
As an update for anyone interested, despite agreeing they would contact me after 5pm, I got a call about 3 or 4 days later at about 3:30pm, which I couldn't take and later google'd to see it was Sky Mobile. I waited a week to see if they would try again, but nothing. I called customer care back and explained. The guy was nice enough but basically said 'don't worry, they will try again' and that he couldn't do anything further. So, 3 weeks on and not much has happened...
 
Well, I've called them twice now, that's enough for me to feel I've done my bit. I honestly don't know how long I would wait... at least a year. I wouldn't feel too bad if someone from Sky called me in 13 months asking where it was. Maybe legally I would still be liable though and they send me a 4 figure bill...

Mind you, the definition of theft from a shop is taking something and making no effort to pay. I could probably argue I've made an effort to return it. Them not acting on that is on them?
 
Nope... nothing. I have wondered (did I post this already?) if it could be an error on their end? Maybe they have my name and address from something else and the salesman clicked the wrong name on a list?
 
Wow, all interesting information, thanks.

I wonder if the unsolicited goods rules/law is different if it's done via identity theft? As in, someone did ask them to send the item to this address. Still, the same might apply for the reasonable time frame for them to arrange collection.

I asked Gemini and it gave this as it's source. I think 2a and 2b are saying I have 30 days to let them know, but they have 6 months to collect? It does they have no right to ask for money though... I think? (I'm not gonna lie, I don't understand 95% of that legal legislation)
 
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