Could someone please help me out here - I know you guys know your phones.
I just upgraded at the end of my current 18 month contract with T Mobile and they did me a good deal on a new 18 month contract with a Galaxy Note 2 LTE.
This was yesterday.
Today the phone turns up, completely out of the blue, but there is no Sim card in the package.
So I called T Mobile and the girl on the phone said " The Sim Card is inside the box" So I says Thanks and proceeds to open the box later on only to discover that, you guessed it , there was no Sim card inside? (I did have my doubts)
Anyways. Could one of you kind folks please tell me what usually happens here?
It's the first time I've ever upgraded with a network as an existing customer directly and I can't bear to listen to any more of Adele's wailing whilst I'm endlessly on hold on the phone with T Mobile.
My existing contracts final billing date is in 3 days time if that makes a difference. Is that why they've not sent me a Sim card?
I'm confused and desperate. Any help gladly appreciated.
I just upgraded at the end of my current 18 month contract with T Mobile and they did me a good deal on a new 18 month contract with a Galaxy Note 2 LTE.
This was yesterday.
Today the phone turns up, completely out of the blue, but there is no Sim card in the package.
So I called T Mobile and the girl on the phone said " The Sim Card is inside the box" So I says Thanks and proceeds to open the box later on only to discover that, you guessed it , there was no Sim card inside? (I did have my doubts)
Anyways. Could one of you kind folks please tell me what usually happens here?
It's the first time I've ever upgraded with a network as an existing customer directly and I can't bear to listen to any more of Adele's wailing whilst I'm endlessly on hold on the phone with T Mobile.
My existing contracts final billing date is in 3 days time if that makes a difference. Is that why they've not sent me a Sim card?
I'm confused and desperate. Any help gladly appreciated.