k70 RMA nightmares

tombomb

tombomb

tombomb

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Location
Cheddar, Somerset
Greybeard.

I was wondering if you could take a look into my RMA issue. I returned a k70 keyboard about 2 months ago at the cost of £18 for the shipping due to having to send the item back to the netherlands.

I was wondering you were able to look at upgrading mine to the RGB version aswell so that I do not encounter this issue again.

I have purchased a lot of corsair products for my computer and see myself as a loyal customer but this is really pushing me away from corsair.

Corsair parts:
h100i cooler
750D case
k70 keyboard
M65 Mouse
6 X FANS

My Ticket number is: 6579615
 
I know this isn't really an OCUK issue as I purchased the board elsewhere however the corsair support forums are so bad that I feel the only way to get a rep to talk to me is to come here and ask for greybeard to help.

I have had 2 support threads open on the corsair forums for 2 months with no responses from anyone who works at corsair. How bad is that!!
 
To be fair my Ducky Shine 3 has been back twice in less than 12 months for repairs to LEDs and already has another one gone. So it's not just Corsair.
 
might get a quicker reply if you pray *insert random god here*

I used to msg ramguy on the forum, he would often kick the right person to get it sorted.

I trust messaged corsair forum rep a while back about an issue thats been going on for a while and didnt get a response
 
Corsair have agreed to upgrade me to the RGB model but that isn't in stock until the end of the month. Im sure it will be worth waiting for.
 
Whilst the RGB is nice, it is as prone to failure as any other keyboard. I had to send mine back due to a failure in the RGB lighting meaning a few keys had a blue tint no matter what...in some ways it brought to mind the old saying...more features is just more things to go wrong.

That being said I hope yours works fine! :p
 
Sorry I missed this thread Tom. So I went and checked your ticket.. Unless I am mistaken, but it looks like your replacement RGB has already shipped out. Did you get a confirmation from our customer service regarding this shipment?
 
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Sorry to step into someone else's thread here but, didn't want to have more of these threads dotted about. I've had a brand new K95 a grand total of a week and the "H" key has already lost it's backlight.

Not wanting to jump on the "give us an RGB" bandwagon but.. that's pretty crap. Is there a new (non RGB) edition of the K95? (Mines still got the sails logo if that means anything on the non RGB model). Is it worth returning this for another K95 and hoping I was just exceptionally unlucky? It's a cracking keyboard otherwise but I can't really accept a defect this early on.

Not raised an RMA yet but this things literally (the old meaning) 5 days old...

Edit: meh, raised RMA. Is there ANYTHING I can do to fix this without returning? It's a huge sparkling new keyboard, seems like a massive waste.

So here's a small video I made to amuse/sadden the dude/chick who picks up my RMA. Not angry, it's just such a shame.


The plumy accent is my phone voice, I'm northern! :D
 
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Mercutio said:
Edit: meh, raised RMA. Is there ANYTHING I can do to fix this without returning? It's a huge sparkling new keyboard, seems like a massive waste.
Click to expand...

Definitely a dead LED there, sorry about that. Replacement would be the first thing I would myself. But before doing so, I would recommend that you flash the FW first and see we can get that "H" key back from the dead. Here is the link for you to flash the FW, http://downloads.corsair.com/content.xhtml#

If that doesn't help, next step would is to get that replaced. Have you contacted the place where you got it from? It's a new purchase, so I am pretty sure that you are well within their exchange policy.
 
Eh, worth a crack for nothing but nah, no joy on the key with firmware flash. Will look at replacement. Your support folks place mentioned these had stopped being made now? Will be trying the shop first. As it happens it's the company you're renting the UK RMA warehouse from :p

Any tips for giving the next one a longer life? I see an anti static chair mat is suggested and... yeah, ok, I can give it a look. :rolleyes::D
 
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Oh well, it was worth a try. Yeah, get in touch with your reseller and find out how they want to handle this.. If can sort it out from their side, the better. If not, let me know and I'll make sure that we get you an acceptable solution :)

oh btw, I've just responded to your trust message. We can exchange messages there too if you like.
 
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