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Kabylake Intel Graphics HD610 not supported by Intel?

benjii

benjii

benjii

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Joined
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I've just setup a PC with a Pentium G4560. However, neither the latest driver (15.45.10.4542) or the newer beta (15.45.10.4552) work. Both say my PC does not meet the minimum requirements. The only drivers that do work are an older version that is downloaded by Windows. The problem with that driver, is that it doesn't seem to support any of the new features for 4k video playback. On that driver, YouTube's 4k VP9 hits 100% cpu usage and drops most frames and HVEC, h.265 videos just show grey and green blocks.

I spoke with Intel support and after trying everything they asked, all he could do was say that he would pass this info onto the driver team for them to address in the next driver. I asked about why the G4560 and its iGPU HD610 is not listed as supported in any of the driver or support documents and he said was it was probably an error.

Is this just an issue with my PC or are there more of you out there that are having the same issue?

These are the CPUs, which OCUK sell, that have HD610:

Celeron G3930
Celeron G3950
Pentium G4560

Many thanks.
 
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Nice detective work! I'd come to the same conclusion after browsing the Intel community forums. It seems a bit of a joke to not fully support your products on release.

I'll give that driver a crack, thanks. :)
 
That driver you listed doesn't work, unfortunately. When installing it only lists HD 520 and then, obviously, fails to install. It seems people/companies have been modifying existing drivers so they actually install, but without Intel releasing the base, we're not going to have 4k support.
 
That's interesting. Notice how the problem ones don't have pages? It seems they're only supported on paper.
 
Thanks for your help investigating this, I appreciate it. :)

Do you think that would work on Intel's newest driver? As that supports HD620, so most likely has some sort of 4k support. The newest driver available currently, is this one. FYI, the last 4 numbers indicate the driver version.
 
I see, thank you. I'll give that a try and report back!

The station drivers one install just great. However, CPU usage is still maxing out on 4k and it's dropping lots of frames. I guess the wait continues! Thanks for your help though.
 
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Nah, there's no solution. I've tried that driver any many more, still no luck. Looks like I just have to wait for Intel to release a proper driver.
 
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