KB Repository:

[n30_mkii]

Bit of a random thread this one.

I work in IT as a field engineer / support specialist and have been assigned a project to create a web based Knowledge repository for all out known fixes, to create a reference and searchable area for collegues and help desk staff.

I have been allocated a server which will be running SQL 2000 and PHP (windows box)

My PHP skills are ok and have worked with database stuff before, but i'm wondering if there are any open source solutions such as a CMS which could be used for this purpose....

The idea being that the articles will be presented in a similar way to Microsoft KB articles with links to the fix files exe's reg files etc....

Is there a good solution for this or would I be better to create a custom solution?

Anyone done anything similar? links? Need some ideas etc....

Thanks in advance!

 

[richieboy]

Our team needed the exact same thing, we started using DokuWiki. We find it excellent, it's not for everyone but it works perfectly for us.

We also use the Monobook template which adds some extra features and an easier to navigate theme.

 

[n30_mkii]

Can you tell me any items you found usefull to have in the repository? And how you use it? Screen shots? Any help appreciated

 

[richieboy]

Just go to the site mate, it explains everything and all you can do with it, its also running the software...much better than screenshots. 'tis just like wikipedia.org.