KB Repository:

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Been posted in web area also but, thought people in here might have an idea too?

Bit of a random thread this one.

I work in IT as a field engineer / support specialist and have been assigned a project to create a web based Knowledge repository for all out known fixes, to create a reference and searchable area for collegues and help desk staff.

I have been allocated a server which will be running SQL 2000 and PHP (windows box)

My PHP skills are ok and have worked with database stuff before, but i'm wondering if there are any open source solutions such as a CMS which could be used for this purpose....

The idea being that the articles will be presented in a similar way to Microsoft KB articles with links to the fix files exe's reg files etc....

Is there a good solution for this or would I be better to create a custom solution?

Anyone done anything similar? links? Need some ideas etc....

Thanks in advance!
 
You could just create a SQL database, with return items to a web body. Simple :)
 
bledd. said:

Nice find, alough work has already been complete by a number of people I always like to compile my own work, especially if its business. I acctually like too sit down with a new workstation, install XP inc SP2 and then sit working out all the KB articles from the updates, download them and archive them onto CD. I do beleive I posted somewhere on here before about it but I removed some content. I am acctually creating a SQL form at present even though it has already been done. Its for my own internal use.
 
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If you're talking about something specific to your work, basically a system to manage the content, then you could look at some sort of Wiki based system.

Alternatively of course you could make your own, but you could always modify an existing system.

Not had to use something like that myself, but a Wiki system would proberly fit the bill, if my understanding of your needs are correct.
 
Indeed it is for my work, a knowledge repository for out bespoke and commercial applications. I am thinking along the wiki lines also....Anyone any other suggestions?
 
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