Keep getting black screen when gaming

SuperSaiyan4 · 28 Feb 2014 at 19:18

Firstly here are my specs:

Processor: AMD Phenom(tm) II X4 B50 Processor (4 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 8154MB RAM
Page File: 2170MB used, 14175MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
DxDiag Version: 6.03.9600.16384 64bit Unicode
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6818)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_201C1787&REV_00
Display Memory: 5870 MB
Dedicated Memory: 2030 MB
Shared Memory: 3840 MB

Its a 7870ghz edition card.

Ive been trying to play FF14 and randomly it will go to a black screen and I get no audio and have to press the reset button on my PC.

All the drivers are up to date and I also ran Windows own memory tool and it reported no issues.

The temps on my gpu on load hit around 50c and the gpu is not overclocked.

Ive got no clue on how to run memtest, tried doing this iso thing but no luck and cannot find my usb stick at the moment :-(

I built the system myself as with all computers that I have built for myself and others and this system is a bit old.

CPU is on stock settings, cpu temps are around 30-35c on idle given that its been on for a good few hours.

Ive checked everything I can check, the PSU is a 750w Corsair V2.

Any help would be appreciated!

SuperSaiyan4 · 1 Mar 2014 at 11:13

This is the only recent crash dump I have, and was the same time it went black screen so I am guessing its from that.

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Thu 27/02/2014 12:11:27 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFE00001B44028)
Bugcheck code: 0x124 (0x0, 0xFFFFE00001B44028, 0xF201A000, 0x175)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error.
Google query: WHEA_UNCORRECTABLE_ERROR

stulid · 1 Mar 2014 at 11:49

Myself personally I would be tempted to start a fresh install and make sure only the drivers and applications I want are installed.

If it's overclocked then restore this to stock, also maybe worth trying to reduce the factory overclock on the graphics card.

SuperSaiyan4 · 1 Mar 2014 at 12:15

stulid said:
Myself personally I would be tempted to start a fresh install and make sure only the drivers and applications I want are installed.

If it's overclocked then restore this to stock, also maybe worth trying to reduce the factory overclock on the graphics card.

Hi,

I did all that previously, fresh install.

What I have done is downclock the card (it was on stock settings anyways) I also have the CPU on stock settings not overclocked.

I found quite a few articles on the net about issues with the 7870 which is worrying however the issue only arose recently as I barely touched my pc for gaming as I always play on consoles.

I will see how things go today with the downclock, if all goes well then its the card and I will try and see what I can do about it.

troops · 1 Mar 2014 at 12:22

Considering a x4 B50 is an unlocked dual core and WHEA errors are usually unstable cpu i would increase your Vcore.

SuperSaiyan4 · 1 Mar 2014 at 12:30

troops said:
Considering a x4 B50 is an unlocked dual core and WHEA errors are usually unstable cpu i would increase your Vcore.

Hi,

In Asus Suite 2 I have manually set the CPU voltage to 1.45, it was on 1.4.

The following are stock settings: dram voltage is on 1.65 and CPU/NB voltage is on 1.2.

I have also set the CPU Power Phase control to EXTREME for performance.

I appreciate all the help hopefully the above is ok or do I need to make other changes?

Forgot to mention my cpu was a dual core but I have it unlocked so its 4.

SuperSaiyan4 · 11 Mar 2014 at 17:48

Just when I thought everything was ok again with the black screen, the CPU is not overclocked, cores are all unlocked and have upped the v core.
GPU has been downclocked by 50mhz on memory and gpu clock.

Its weird because sometimes I can game for hours and no probs, then sometimes randomly within an hour.

Its extremely annoying as when playing Final Fantasy 14 online and I am in a dungeon the worst time is when its a long quest and im half way through and I just get the black screen.

Ive tried googling it but everyone else seems to have audio but I don't when I get a black screen :-(

Can anyone here please shed some light on what it could be or do I need to go build a whole new rig? This is why I moved away from PC gaming theres too much hassle, headache, cost and issues with PC gaming :-(