Keep It British!
- Thread starter basmic
- Start date
VIRII said:
Actually, I believe NU are outsourcing more staff to India. Their office in Perth has been mostly call centre workers since NU took over CGU about 6 years ago, and they are apparantly cutting a lot of jobs there. They're not opening up any other call centres in the UK, so the jobs must be going somewhere.
Freefaller said:Long live multi-cultural Britain and other countries I say... couldn't give a monkies about this really - if Brits are so worried about their culture disappearing or being overwhelmed maybe they need to start doing more than selling out, drinking beer and eating pies.
Don't get me wrong I'm all for patriotism and being proud of ones country, and believe it or not I'm proud of certain aspects of my british nationality very much so - however I'm very anti one creed cultures and very much for multi culturalism in all aspects. The Brits are taking over jobs of other people all around the world - so fairs fair really.
It sounds overly aggressive and somewhat xenophobic to me.
I don't think the thread's about our culture's diversity at all - I think it's about having to ring a call centre, and wasting a lot of time as a result of that as you can't understand the person on the other end. It's happened to me a lot of times, the last time being when an Indian HSBC woman rang me up. I probabaly threw her off a little when I answered as I always answer in French:
Me- "Bon Soir?"
Her- "Hello?"
Me- "Hello."
Her- "Hello?"
Me- "... Uh, hello."
Her- "Hello?"
Me- ".... Hello?" /looks at phone
Her- "Hello?"
/hangs up phone.
Both of us could hear each other,as she only responded when I said hello. Conversation starters these people are not! ;p
-RaZ
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The only time I've had problem with that sort of thing is when I am phoned for "upgrading my phone" or something like that. I seldom ring any place which uses call centers and in the past whenever I have and they have been foreign they've always managed to resolve my problem. Maybe I'm more patient, or am better at understanding english laced with a heavy accent - I don't know, but it didn't seem a big issue to me.
That website came accross to me as more than just a call for all british call centers but general concentration on exclusion for anyone but british people.
That website came accross to me as more than just a call for all british call centers but general concentration on exclusion for anyone but british people.
VIRII said:
Did I say that?
Er....No.
I did not.
As I did say perviously, I very rarely have to repeat myself when on the phone to LTSB. When I give a name or address, it is always repeated back to me exactly as I give it.
Hell, I used to live in a place called 'Horsley Court'. I called up, got through to one of the Indian callcentres, gave them my new address and the woman said "Is that H-O-R-S-L-E-Y OR H-O-R-S-E-L-Y?" straight off the bat.
The only thing that irks me is cold callers.
You pick up the phone, there's a five second delay then a tinny voice crackles "Hi, I'm calling from Orange Mobile Phones, my name's Terrance..."
I just hang up at that point anyway as I have no interest in talking to anyone about mobile phones, kitchens, double-glazing....
*n
penski said:
And as I did say previously I have had some problems with LTSB with understanding what they are saying and with getting them to resolve a problem that I had with them randomly barring my debit card for no reason.
As I did also say previously none of my experiences have been bad enough to make me want to move my business as a result of it.
IamMed said:
I have never felt that I have received a better or cheaper deal as a result of outsourcing, I sort of expected to get a better quote if the labour was cheaper but I don't. Does anyone feel NU or LTSB have given better or cheaper service since outsourcing?
basmic said:Click on the following link, to find out just what I mean: http://www.keepitbritish.co.uk/
Basically, let's keep British jobs with Britain - not outside the country!
I like it, I like it a lot!
Stelly
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penski said:
I've just left Lloyds because their UK based call centre is appauling.
Mind, I've also left Barclays because their Indian based call centre is appauling.
Location doesn't bother me, I just want competence.
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VIRII said:
I'm sure the CEO appreciates his new Ferrari though!
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SiD the Turtle said:[Insert rant about the xenophobia developing on this forum here]
true tbh
VIRII said:
Yes - when LTSB were in Newcastle (oddly enough, after they cleared out, I went to work in the same building after the jobs all went to India), they had a general 'Not my problem, mate.' attitude.
Nowadays, if I need something done and I call up to request it...It gets done.
*n
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penski said:
WHat does that mean? If they had a 'not my problem' attitude, did you not complain to their manager or were they not supposed to comply with a possibly unreasonable request?
Considering that outsourcing has made service almost universally bad, to such an extent that many companies have swtiched back to UK call centres, I think you should qualify your vague claim.
The only company I use is Abbey and if I make the mistake of getting through to one of their outsourced services, I usually hang up and try alternate numbers until I get someone in the UK. The ability to communicate is not to be underestimated.