KEF X300A problem. :(

mistersprinkles

mistersprinkles

mistersprinkles

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I have the KEF X300A (non wireless)

They have had an ongoing problem since I bought them in 2015 where the sound quality fades out and I lose depth, presence, punchiness and bass. This happens after the speakers have been on for awhile. disconnecting the speakers, turning them off, reconnecting and turning back on corrects this issue.

KEF tech support thinks I need to change the USB cables out (this seems sketchy to me) while people on computer audiophile forums think there is an issue with the amplifier or the speakers themselves.

(These speakers have a built in dac and amp)

I am seriously considering getting rid of them and getting something else. AFAIK there is no firmware upgrade available for these speakers only the wireless version, which I do not have.

The manual actually has, in trouble shooting, a part where it says PROBLEM: sound fades out SOLUTION: turn speakers off for fifteen minutes and turn back on

so this problem seems to be known to KEF but they somehow released these speakers anyways. What a joke.

I paid $1100 for these speakers (CDN) and it would be a real shame to ditch them but I see no alternative.

Can you guys help me? <3
 
Undesirable said:
Get a refund and purchase ATC SCM11. I can't really help with your KEFs, since I'm not a speaker engineer and it sounds like it needs one to fix the problem. If you get a replacement on warranty, you risk the same issue cropping up again. They don't sound fit for purpose and KEF certainly are a joke if they know about the issue and still sell them.
Click to expand...

KEF is definitely a joke. I could tell you some stories but I don't want to ruin my current wine buzz.
 
Undesirable said:
If you're going to spend a grand on some high end speakers, you need reassurance that you're buying from a reputable company who will deal with critical issues like these instantly, removing them from shelves and putting out an updated model. So there's not much to be done if KEF can't provide such reassurance, but to try and get a refund and buy from a company that is reputable. Speakers like these shouldn't have quirks.
Click to expand...

I agree with you completely
 
I am listening to mind through the 3.5mm jack connected directly to my iMac's headphone output. The problem is gone. Completely. I'm also hearing significantly more detail which absolutely should not be the case.

Faulty USB cables! Easy to fix!
I'm sooo happpyyyyyyY!!!!
 
Problem is gone. I played music all day today to see if it would fade out and it did not. Should I stick with this crappy analog 3.5mm cable or should I drop $100 on Audioquest forest USB cables? (not forest as in the rainforest, there's an actual line of Audioquest cables called forest)
 
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