Kingston Warranty Q

feriso · 28 Jul 2011 at 23:48

I purchased two sets of DDR2 HyperX off OcUK about 18 months ago and now one of the sticks has gone wonky and giving me errors. Now I've sent ocuk a note about this but since I bought this over the counter I can't find the receipt/order to go with it.

Will OcUK honour the warranty or do I have to go through Kingston (their website says see point of purchase)?

Surveyor · 29 Jul 2011 at 00:37

I doubt OcUk will be interested if you can't even show you bought it there.

The lifetime warranty only applies to the original purchaser so if you don't have a receipt you might be struggling. For all they know you bought it second hand.

You can but try.

feriso · 29 Jul 2011 at 00:47

Yeah, I realise that but I know that I am the original purchaser, though how to prove it :s

Surveyor · 29 Jul 2011 at 00:54

feriso said:
Yeah, I realise that but I know that I am the original purchaser, though how to prove it :s

Without a receipt you can't.

ToejaM · 29 Jul 2011 at 07:44

If you paid with card you can probably check when that happened and have them check their records, arnt companys supposed to keep that information for is it 3 or 5 years I forget

If you paid with cash you're probably fooked

Surveyor · 29 Jul 2011 at 07:52

ToejaMz0r said:
If you paid with card you can probably check when that happened and have them check their records, arnt companys supposed to keep that information for is it 3 or 5 years I forget

Good luck getting a retailer to do that.

ToejaM · 29 Jul 2011 at 09:33

It'd be great customer service