Wooo... going into the show room (now you know why I said write down your pains..)
You can see - we didn't want a Quaker style..
Design
* Wren's steps
* before you accept the design
* Handling kitchen design and bill of materials
To give you an example:
You note a couple of things:
a) the bottom left corner .. the overlap between the magic unit and the box of the soil pipe..
b) the gap by "Wall A" worktop units and the dishwasher..
c) the measurements across the the bottom.. can you tell me how big the green near bottom right is? nor could anyone else.. so accuracy here is important and going through things too..
d) our sink is offset although not by the amount it shows as it's a single basin in the design - ours is a double.. but the kitchen has that design.. it will not fit a sink under the window or you loose too much space.. one of our inherited compromises without knocking the wall out and putting in an extension..
e) the the top boundary of the doors (11,12,1) and the wall next to the fridge (FR) is not proportional to reality.. originally it was measured in 276cm between that and the door on the left.. in reality that block was fitted in such a way it didn't loose as much space in the dining area..
You do get a nice 3D render that you can VR with a headset which does make it a good experience to feel the size of the kitchen - you get to take the render link with you so you can play in your own time.. this was a initial render before fixing the obvious work top (and we changed to a darker worktop, etc)
That light work top may look nice.. but it'll stain easily. Also that midnight blue unit is too dark if you look at darker work tops..
Getting the colours right.. it's good to have a large show room with all the options available to see at size and in block fashion:
Wren have a number of steps
1. Basic design following an initial customer based measurements
2. Surveyor comes and formally measures up (I can't remember if this was before or after the deposit)
3. Paying the deposit - this starts the process and you will be looked into a time frame (although not bad) ensure they still give you a
4. Further design - this will not be a complete precision design but is there to define all the kitchen, you an change it as much as you want.. but the price still changes.. it was at this point we removed the installation for example.
5. Finalisation - this is the final contract, ordering and schedule of delivery, and pay.. now if you're having it fitted by Wren then take the zero interest as it allows you to reject the kitchen outright if the fitter messes up back up by the finance company. Paying the balance without doing the interest free loan does not allow you to perform this point.
6. Delivery - a large truck appears and drops off the pieces, you should check as much as possible that the list of materials match.. although difficult given the speed. When you sign for the delivery state that you have not had chance to finish reviewing and accepting all the packages as the driver wants to go.
7. You have 32hours to raise any issues with delivered packs (thus you should be ready to fit) - combine all these in one complaint, additional reports then cost you £40 per report..
8. After a period you then have 'accepted' if your going independent.
We had fun with Wren - we read the riot act a number of times..
including going line by line, unit by unit checking the colour and pieces, the design, the electrical points, the connections for the appliances, the Bill of Materials etc.. then again on the final contract pack on paper to ensure that everything was correct (colour of units, units, opening of door orientation, etc etc).
We didn't have a problem with what was delivered as a result.
I think we could be categorised as the most precise and demanding customers they've had
We did complain at some damage on the delivery, however as the piece needed cutting to fit the damage could be removed. Replacements.. would be 12 weeks (and that will cost in penalties as part of the contract..)
You need to ensure you know, and confirm, that the delivery will be one complete deliver (the small print indicates it can be separate deliveries for example).
So before you accept the design -ensure you go through every little detail, then go around the kitchen design and check the materials list of the order from that perspective.
So in the design we nailed our pain points:
* no space for dirt to get down the side of the hob/oven
* easy cleaning hob and oven, the extractor fan filters can be dishwashed!
* magic corner and cuboards go up to the ceiling (ie they're taller than before too not just higher)
* replumbing means no leaks
* extractor fan --- yay finally.. (you guessed, trapped steam/greasy smoke presses my button!) it has a 1-3 speeds but also an intense mode pushing out a massive amount of air.
* higher work top due to thickness
* we went for a single oven - not a combo or dual ovens, so we don't have a separate grill however in reality there's not enough space. The oven is faster and more effective than the previous cooker.
* spot lighting covers the larger main prep area and the extractor illuminates the hob etc.
* the main worktops are 662mm but the work top closer is 940mm (IIRC) so wider to take cake prep.
* tiles are under the worktops and across the dining area - making cleaning easy
So we were already doing the building work of:
* tiled floors (a floating floor beneath) - we'd supply 22sqm of tiles for 18sqm needed.
* removal of one radiator (behind the nearest worktop in the photo of the original kitchen)
* changes to the soil pipe
* movement of the light and socket
* new ceiling with spot lights on two circuits
* new oven curcuit, movement of the oven and addition of the extractor fan electrics etc
* some replumbing
* replacement consumer box (all metal)
Notes;
* No boiler needed moving or designing in.. ours is in the attic so we're lucky that we don't ned to plan around it, or that we didn't loose any heating other than the kitchen during the period of the building work.