Man of Honour
Kryonaut abrasive??
- Thread starter PowerPie5000
- Start date
Disappointing….. you always have the option to post of their facebook or twitter as these tend to get a lot more views so they're more likely to respond.
Is it worth signing up to unsocial media to get a resolution...….. your call.
Man of Honour
Just a quick update, I've had a reply from TG, the first response to my email went AWOL, but I'm now in contact with them, so hopefully all will be sorted quickly?
Man of Honour
Another update, TG have sorted me out very quickly once contact was established, plus they're sending me a 37g tube of Kryonaut as an extra thank you as well, so overall I'm very happy with the outcome
Don't get too excited about the replacement tube,. They gave me a paypal settlement thank you but the promised replacement tube has never arrived.
Still the paypal settlement was more than I expected so I have not bothered them about the missing replacement tube.
Still the paypal settlement was more than I expected so I have not bothered them about the missing replacement tube.
Associate
- Joined
- 21 Jun 2019
- Posts
- 5
Hey @Shac,
can you email me at [email protected] and write me your adress again so i can check where the package went? I did not find any mail with [email protected] so i couldn't figure out your address and real name by myself.
can you email me at [email protected] and write me your adress again so i can check where the package went? I did not find any mail with [email protected] so i couldn't figure out your address and real name by myself.
Associate
oh dear. I hope that this problem had gone away with that bad batch now being consumed and replaced. I just ordered some more kryonaut tonight!
They don't have their story straight unfortunately. They said just one batch from early 2018. Mine was from late 2017 (checked receipt and all). Then they (Thermal Grizzly) assured that all stock now at OcUK wouldn't be from the "bad batch" and that was wrong as well. Fortunately they seem to be making it up to those (who know they've been) affected and who would like compensation.
Associate
I am now worried that I wont realise that I have a bad batch until several years down the line.
Permabanned
- Joined
- 27 Sep 2019
- Posts
- 2,570
Mine was bought DEC 2017 and I used it in 2018 but it was so crap with GPU temps the same as any other TIM inc Stock I had to redo a few time and the tube is tiny but expensive, as I said in the other Kryonaut thread I like many in there do not rate it and ended up going with Liquid Metal on CPU DIE/IHS/Cooler and GPU and it was simply to do and far cooler and still no issues (I did liquid Electrical Tape the SMD's)
Soldato
Huh, I see this thread grew quite a bit after I posted in it.
Not sure if chasing their support email will do anything as they ignored me the first time though.
Not sure if chasing their support email will do anything as they ignored me the first time though.
Associate
I was a little worried by this thread and looked for alternatives. In the end I went back and have bought some more kryonaut as the majority of the reviews give this the best performance.
Associate
- Joined
- 20 Feb 2020
- Posts
- 8
I use Kryonaut, delid regularly, and never had a problem. Paste from an OcUK order dated 9th Jan 2020 resulted in the attached photo 
I didn't know about this issue so I emailed TG support to ask if they changed the formulation to be similar to IC Diamond and then found this thread. I then asked OcUK about this and they are aware of the issue and advised me to try contacting TG support again.
I didn't know about this issue so I emailed TG support to ask if they changed the formulation to be similar to IC Diamond and then found this thread. I then asked OcUK about this and they are aware of the issue and advised me to try contacting TG support again.
Soldato
@TG-SupportI use Kryonaut, delid regularly, and never had a problem. Paste from an OcUK order dated 9th Jan 2020 resulted in the attached photo
Associate
- Joined
- 20 Feb 2020
- Posts
- 8
Thank you, I forgot to add the tag.
I was really surprised when this happened. I'm pretty meticulous(some say ridiculous) when it comes to delidding and having checked everything I originally concluded I made a mistake, then thought maybe there was a paste formulation change that I didn't check for.
btw I'm positive the temps and performance aren't affected by these scratches but this really kills the resale value.
It is an i7-7700k
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Associate
- Joined
- 20 Feb 2020
- Posts
- 8
It is almost 6 weeks since I first contacted TG and OcUK will only refer me to contacting TG. It looks like the hardest part is getting in contact but once you're in contact TG are very good to help.
Should I just mark this down to bad luck and difficult communication and move on? Just really bad luck and maybe my emails are being filtered accidentally. I am hesitant to use Kryonaut again because this cpu has been sitting on a shelf and I will have to swap it into my personal machine as I can't afford to sell it with this damage.
Should I just mark this down to bad luck and difficult communication and move on? Just really bad luck and maybe my emails are being filtered accidentally. I am hesitant to use Kryonaut again because this cpu has been sitting on a shelf and I will have to swap it into my personal machine as I can't afford to sell it with this damage.
Soldato
Considering how recently it was bought I'd say TG need to take a look at the situation anew. If paste is being retailed in 2020 that has this fault, I'd be concerned there's no way to know any other Kyronaut on the market is safe to use.