Laptop DVD problem

Garyj881 · 12 Feb 2009 at 17:34

I purchased a second hand Toshiba laptop to find the dvd drive is faulty.

I found this out when i tried using the recovery cd to do a system recovery.

It makes a loud whirring/scraping noise and the disc won't load, tried other discs (cd/dvd) and still doesn't work.

I opened the dvd door and sat the disc on it and if i slowly spin the cd you can see it's not even (as though it's had some force on it).

I have offered the person whom I purchased it from two options...

1) I return the laptop and want a full refund.

2) Pay £25 towards a new drive.

My question is how easy are the drives to replace and will any ATA drive do or does it have to be an identical drive?

beermonster · 12 Feb 2009 at 22:38

drives on toshiba's are usually just a screw on the base and it pops out, what model is it? Any ide drive will work but if yours has a curved bezel it might not fit the new drive, what model drive is it?

Garyj881 · 13 Feb 2009 at 12:58

The laptop is a Toshiba Equium L40-10U

The drive is ...
DVD Super Multi (Double Layer) drive

It has a flat bezel so should be fine there, does that mean like it's a hot swapable drive (don't have to take the laptop apart?).

beermonster · 13 Feb 2009 at 17:32

Yeah you'll just have to take the bracket off the old and put on the new, i believe the cd rom screw is under the memory flap.

Garyj881 · 13 Feb 2009 at 19:06

Right the screw holding it in was in beneath the hdd cover.

Managed to get it out, just need to get a replacement now, the woman we purchase off said " it was ok when i shipped it" and I stated "No Returns!!"

Pfft!!!