laptop keeps closing down all programs

Dean037 · 31 Jan 2015 at 15:48

Hi all i recently purchased a acer aspie e 15 laptop as i had no problems with my last acer however this has windows 8 and when evey i am sorting through my videos from my phone that i have uploaded onto laptop the program shuts down screen goes blue for a second then comes back on and start sighn etc comes back onto bottom of screen, happens every time i try sorting my videos :mad:

i ran a ram test that is build into windows 8 and didnt bring up any problems any help would be greatly appreciated

Thanks dean

gpuerrilla · 31 Jan 2015 at 17:15

Check your windows event viewer and download a viewer like 'BlueScreenView' to feedback some info.

Dean037 · 6 Feb 2015 at 09:23

sorry for late reply it is so annoying trying to sort through my videos, i have downloaded vcl player but when go into videos or pictures it loads on the top with the green bar and gets half way then the pointer has the round loading sign then just shuts the programs and back to my home screen with no programs open. the blue screen is only on for a second and no writing etc just as if windows is just starting up,the whole laptop just goes back to the desktop screen when you first log on with recycle bin and all my other programs

any ideas would be very helpful

thanks dean

gpuerrilla · 6 Feb 2015 at 16:00

Turn off the 'automatically reboot when error' option when you go into:

Advanced system settings > Start up and recovery > System failure - untick

ED209 · 6 Feb 2015 at 17:16

try this, it will display the blue screen error so you can get a idea of what is causing it to blue screen

http://nirsoft.net/utils/blue_screen_view.html

gpuerrilla · 6 Feb 2015 at 21:43

Th0nt said:
Check your windows event viewer and download a viewer like 'BlueScreenView' to feedback some info.

ED209 said:
try this, it will display the blue screen error so you can get a idea of what is causing it to blue screen

http://nirsoft.net/utils/blue_screen_view.html

Dean037 · 6 Feb 2015 at 22:50

hi everyone, well turned off auto reboot but still closes all programs, i went onto windows event viewer and when go onto security if thats the correct one and has 18,275 events the most latest ones are codes 4907,4647,4634,4797 im i giving you the correct information is it the security one i should be looking at ? should i clear all logs and make it do it again or what

thanks again dean

gpuerrilla · 6 Feb 2015 at 23:22

No you need to look in:

Windows logs > system > Filter current log

tick critical and error options.

Dean037 · 11 Feb 2015 at 20:59

hellow and thanks for reply done that and there is 81 events lots say Distributedcomm some say service control manager some say kernal-power but mainly the first 2, i could take a screen shot if that would help or any other information you need

thanks dean

Dean037 · 16 Feb 2015 at 20:59

any ideas anyone

thanks again

gpuerrilla · 16 Feb 2015 at 23:32

Kernel power is not good, usually an unstable overclock but I know your using a laptop.

Give the screenshots of the most popular errors.