Laptop not connecting to internet

R-evans · 26 Nov 2013 at 15:44

I am trying to fix my friend's laptop.

He wanted me to get rid of all the malware that was on it, which I did by uninstalling the different programmes but for some reason now it won't connect to the internet.

It connects to the modem and looks fine, but when I open the web browser it says page can not be displayed.

I have looked on the net but nothing is working.

Any ideas?

Deleted member 77746 · 26 Nov 2013 at 16:04

format it.

R-evans · 26 Nov 2013 at 16:07

I can't, he uses it for uni and has important things to keep.

Liquid_Entity · 26 Nov 2013 at 16:09

back it up
format it

Beerbaron · 26 Nov 2013 at 16:14

If you cant format it which would be best then run malwarebytes and ccleaner.

Does he have a static ip, dynamic or getting 169.?
Any proxy settings being used?
Can he ping www.google.co.uk by name and ip?

R-evans · 26 Nov 2013 at 16:32

Tried all that, didn't help

Beerbaron · 26 Nov 2013 at 16:34

R-evans said:
Tried all that, didn't help

Might need a bit more information than that to help.

RTXIII · 26 Nov 2013 at 16:37

R-evans said:
Tried all that, didn't help

What happens when you tried what others have advised?

R-evans · 26 Nov 2013 at 16:37

Disabled proxy settings, tried with a static ip and without and ping says 'could not find host'.

Sorry I'm not 'excellent' with computers so might not understand some things

Meekal · 26 Nov 2013 at 16:48

Have you checked to see if the dependency service has been started?

How about trying to create a new user account on the laptop and trying the net from there? That way you can narrow it down to the users profile if it has been infected heavily.

R-evans · 26 Nov 2013 at 17:04

Created a new user and it was the same.

I followed a google search for the dependency service and it seemed to be as normal.

bignev72 · 26 Nov 2013 at 17:12

We're going to need some more info dude.

So what IP address has he been assigned? Does network show as limited connectivity? I presume it's the same for wired and wireless connections?

R-evans · 26 Nov 2013 at 17:28

IP is 192.168.1.62, it is same for wired and wireless and it says the connection is perfect, just says 'page cannot be displayed' in the browser.

bignev72 · 26 Nov 2013 at 17:37

R-evans said:
IP is 192.168.1.62, it is same for wired and wireless and it says the connection is perfect, just says 'page cannot be displayed' in the browser.

IP sounds like a normal home network IP.

What are the DNS servers set to? Does it make a difference if you manually set the DNS to 8.8.8.8?

I presume other devices on the network work with no issues?

R-evans · 26 Nov 2013 at 17:49

This laptop is working fine. His wasn't working on his wifi or mine.

DNS is 192.168.1.1, changing it to 8.8.8.8 didn't help.

KIA · 26 Nov 2013 at 17:54

Is the machine able to obtain an IP address?
Can the machine ping the router?
Can the machine ping 8.8.8.8?

R-evans · 26 Nov 2013 at 17:57

KIA said:
Is the machine able to obtain an IP address?
Can the machine ping the router?
Can the machine ping 8.8.8.8?

Yes for all

Is it possible that I might have uninstalled something valuable when I was clearing out he malware?

I doubt it as I usually can sort things out fine but that is when it stopped working.

bledd · 26 Nov 2013 at 20:27

Give this a shot.

http://www.tweaking.com/content/page/windows_repair_all_in_one.html

asim18 · 26 Nov 2013 at 20:58

In CMD run:

ipconfig /flushdns

then run these

ping bbc.co.uk
ping 212.58.251.195

do they both work?

Deleted member 77746 · 26 Nov 2013 at 21:00

15:44

20:59

^^^ Could have it finished in the space it's been you asked how to resolve the problem...