Soldato
- Joined
- 5 Dec 2003
- Posts
- 2,716
- Location
- Glasgow
Wasn't sure which forum to put this but pretty certain it is a hardware problem.
My girlfriend has a Toshiba Satellite laptop which all of a sudden is giving her an error and wont start-up, the error is
"Windows has encounter a problem communicating with a device connected to your computer.
Tis error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer
If yo continue to receive this error message, contact the hardware manufacturer.
File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred. "
It allows us to choose two options, start windows normally or startup repair mode I think? Anyway neither work, it just comes to that error or hangs.
I have tried putting in my Windows 7 CD but it sounds like it is loading then I get a cursor on a blank screen and nothing else happens - I can move the cursor but no disc reading or loading is happening. Tried the same with an old Ubuntu disc I had and the graphics went screwy and it hung too.
In the BIOS it seems to recognise the HDD.
I have googled this a bit but most seem to be solved by putting in the Windows 7 disc so I am thinking it is more some HDD controller might be broke?
Can anyone recommend any next steps I could try? She is thinking of getting a new laptop, I think I will probably take the HDD out and backup her stuff but is the laptop a write-off?
My girlfriend has a Toshiba Satellite laptop which all of a sudden is giving her an error and wont start-up, the error is
"Windows has encounter a problem communicating with a device connected to your computer.
Tis error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer
If yo continue to receive this error message, contact the hardware manufacturer.
File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred. "
It allows us to choose two options, start windows normally or startup repair mode I think? Anyway neither work, it just comes to that error or hangs.
I have tried putting in my Windows 7 CD but it sounds like it is loading then I get a cursor on a blank screen and nothing else happens - I can move the cursor but no disc reading or loading is happening. Tried the same with an old Ubuntu disc I had and the graphics went screwy and it hung too.
In the BIOS it seems to recognise the HDD.
I have googled this a bit but most seem to be solved by putting in the Windows 7 disc so I am thinking it is more some HDD controller might be broke?
Can anyone recommend any next steps I could try? She is thinking of getting a new laptop, I think I will probably take the HDD out and backup her stuff but is the laptop a write-off?
