Laptop won't connect

holty · 25 Feb 2011 at 08:01

Hi all,

My friend has given me a laptop to try and fix, it's only about 5 months old and he has never been on the internet with it until trying to last week.

It will connect to my router no problem wired or wireless but the web browser won't connect to the net, I've tried using Firefox and Chrome but they are the same just cannot display the page, I know the laptop is connected to the router because it is downloading Windows updates.

I have also run the antivirus and malware to check for problems and haven't found anything, any ideas?

Hagar · 25 Feb 2011 at 11:02

Which windows version is it?

Have you tried it as the sole connection to the router ie all other connections switched off?

Is the router set up to use DHCP, is the computer network card set up as a DHCP client?

andy.

holty · 25 Feb 2011 at 11:06

nkata said:
Which windows version is it?

Have you tried it as the sole connection to the router ie all other connections switched off?

Is the router set up to use DHCP, is the computer network card set up as a DHCP client?

andy.

It's Windows 7, I've tried it just connected on its own and its the same, how would I setup the network card as a DHCP client?

SiriusB · 25 Feb 2011 at 11:33

Open a CMD prompt and type

ipconfig /all

What IP addresses are listed under DNS?

From the same CMD window, can you run the following two commands:

ping google.com

ping 74.125.230.113

If the DNS is blank then the first ping command will fail and the second should work. If this is the case follow the steps below:

Open the Start Menu
In the search box type view network connections
Click on the search result
Right-click the adapter being used [WLAN or LAN] and choose Properties.
Find the TCP/IP v4 entry and double-click.
See what value is held under DNS servers [bottom section]. If it is empty, point it to your router or a public DNS server, such as 8.8.8.8
Alternatively, set both the IP and DNS to automatic.

Once done you should be able to browse.