Law regarding not fit for purpose intended.

ethan

ethan

ethan

Soldato
Joined
16 Sep 2005
Posts
7,894
Location
What used to be a UK
I bought my nephew one of these virtual gaming headsets today only to find it will only work in stereo. Clearly in the instructions it states select 7.1, but when I do I continually get a test tone failed error. I've tried everything but nothing works. Is my interpretation of the meaning of the term, not fit for purpose in this case correct? I'm assuming It would be better to take them back for a refund regardless
 
Last edited:
which headset is it and what does it say on the box?

There are two types of headset:

1 )Multi-speaker surround sound (5.1 or 7.1)

2) Stereo (Virtual 5.1 or 7.1)

The first produces surround sound by using several small speakers, the second emulates surround sound by using software (or a sound card) to create a binaural stream which the user listens to in stereo but with added positional audio cues.

Neither is "better" than the other, though the virtual surround headsets "may" have higher sound quality (depending on who makes them) because they can use optimised drivers (speakers) rather than trying to fit multiple speakers into each ear.
 
Last edited:
The sales of goods state that goods must be fit for purpose and free from defects. You as the consumer have the right to get a new one or a refund under the 6 months and they must accept. Over 6 months it's your responsibility to prove it was a manufacturers fault.

I've gotten refunds from up-to a year. Know your rights and be confident in them.
 
rids57 said:
which headset is it and what does it say on the box?

There are two types of headset:

1 )Multi-speaker surround sound (5.1 or 7.1)

2) Stereo (Virtual 5.1 or 7.1)

The first produces surround sound by using several small speakers, the second emulates surround sound by using software (or a sound card) to create a binaural stream which the user listens to in stereo but with added positional audio cues.

Neither is "better" than the other, though the virtual surround headsets "may" have higher sound quality (depending on who makes them) because they can use optimised drivers (speakers) rather than trying to fit multiple speakers into each ear.
Click to expand...

Thanks for the replies. It's is the Latter, a Turtle beach Z60 virtual 7.1. It is on page 10 of the user guide where it specifically States "make sure 7.1 is selected".
 
Last edited:
it uses 7.1 channel DTS Headphone:X Surround Sound which is probably the best virtual surround sound there is, so either the headset is faulty or it is being used wrongly.
 
rids57 said:
it uses 7.1 channel DTS Headphone:X Surround Sound which is probably the best virtual surround sound there is, so either the headset is faulty or it is being used wrongly.
Click to expand...

There are no drivers involved just a USB connection prior to configuration. The headset will not configure for 7.1 only for stereo?
 
I just watched a couple of videos so at least I know what you're talking about now :D

So the amp is connected via USB and the headset is connected to the amp?

Is the windows playback manager showing both stereo and 7.1?

Do you have surround sound selected on the amp because default is stereo?

I've read a few reviews and user stories and nobody seems to be having your problem so it's likely that they are just plain faulty.
 
Last edited:
rids57 said:
I just watched a couple of videos so at least I know what you're talking about now :D

So the amp is connected via USB and the headset is connected to the amp?

Is the windows playback manager showing both stereo and 7.1?

Do you have surround sound selected on the amp because default is stereo?

I've read a few reviews and user stories and nobody seems to be having your problem so it's likely that they are just plain faulty.
Click to expand...

Yeah some sort of oval control unit/amplifier with a switch for selecting game mode, movie and music. The unit lights up with a blue led when any of the modes are in operation.The headset connects to this as does the usb cable. Windows playback shows both stereo and 7.1. As stated it will configure fine for stereo but fail on 7.1? I'll just assume its faulty as I followed setup to the letter. Thanks.
 
Last edited:
Just spoke to the retailer who provided a in store reference number for me to take it back in to store. However they insist on testing the item (which I don't in principle have a problem with). What would annoy me would for them to insist there is nothing up with the item if it works on one of their machines. It's not going to help me even though it will categorically refuse to work on the Nephews . I don't think it's fair to hold the consumer responsible for any kind of electrical glitch or compatibility issue according to manufacturer specifics when I can clearly show either by video or photograph that the item simply will not work on the machine it was intended: After five and a half hours of test tone failed I'm giving up.
 
Last edited:
rids57 said:
as there are no drivers involved I don't see how it's possible for it to work on one PC and not another.
Click to expand...

That's a fair point but I've had that many problems with connections relying on USB I didn't want to leave it to chance. For example, Saitek Cyborg Keyboard that every now and them throws gibberish in my password login tab. Also, a USB Wacom Intuous 4 graphic tab that only loads its drivers correctly by chance. For the latter I set the run bar services to automatically reload (three times) on failure. Despite this, my Nad 3020 runs flawlessly via USB.

Edit: On return they accepted my version of events as they didn't have a PC to test the headphones on.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom