Hey all, first time poster so I apologise if I've put this in the wrong place!
I have a DGM L-2362WD 23" LCD monitor I originally bought from another company (so not OCUKs problem). There's been a bit of a mess with the thing (if you want the full readup you can visit the topic I posted on the Consumer Action Group site here) and I'm looking for some advice.
While using my computer the area in the bottom-centre of the screen started flickering. I ignored it thinking it was just some random intermittent thing. Then the day after it promptly flickered and stayed off, as you can see from this photo:
http://aylan.pwp.blueyonder.co.uk/chris/faultdistant.JPG
A week later a second area of the screen did exactly the same:
http://aylan.pwp.blueyonder.co.uk/chris/newfault.JPG
I've contacted the manufacturer to get it fixed and they asked me to send them the photos I've just linked you. They then responded to say their Head Engineer had looked at them and decided it was "pressure marks" and therefore customer damage and not covered under the warranty.
Does anyone have any experience with these things who could give me their opinion based on the photos? Apart from the fact I find it highly dubious that a Head Engineer could successfully rule out faulty components based on a photo, as I've said I sat and watched both areas flicker and die. No pressure has been applied by me to the monitor, which was just over a month old (it was a replacement so it may be B stock I suppose) when the issue first arose. No-one else has access to the monitor and it has been unboxed and sat on myd esk since receiving it.
A few places I've looked at on the net seem to indicate it might be an invertor problem or a CCFL problem, but I've not found any pictures similar to mine that I can say mimic my situation.
Any responses would be greatly appreciated!
I have a DGM L-2362WD 23" LCD monitor I originally bought from another company (so not OCUKs problem). There's been a bit of a mess with the thing (if you want the full readup you can visit the topic I posted on the Consumer Action Group site here) and I'm looking for some advice.
While using my computer the area in the bottom-centre of the screen started flickering. I ignored it thinking it was just some random intermittent thing. Then the day after it promptly flickered and stayed off, as you can see from this photo:
http://aylan.pwp.blueyonder.co.uk/chris/faultdistant.JPG
A week later a second area of the screen did exactly the same:
http://aylan.pwp.blueyonder.co.uk/chris/newfault.JPG
I've contacted the manufacturer to get it fixed and they asked me to send them the photos I've just linked you. They then responded to say their Head Engineer had looked at them and decided it was "pressure marks" and therefore customer damage and not covered under the warranty.
Does anyone have any experience with these things who could give me their opinion based on the photos? Apart from the fact I find it highly dubious that a Head Engineer could successfully rule out faulty components based on a photo, as I've said I sat and watched both areas flicker and die. No pressure has been applied by me to the monitor, which was just over a month old (it was a replacement so it may be B stock I suppose) when the issue first arose. No-one else has access to the monitor and it has been unboxed and sat on myd esk since receiving it.
A few places I've looked at on the net seem to indicate it might be an invertor problem or a CCFL problem, but I've not found any pictures similar to mine that I can say mimic my situation.
Any responses would be greatly appreciated!
