League of legends Hacked and Banned

Diplexbullet19 · 3 Nov 2016 at 16:35

I'm hoping I can maybe get some advice on this, I had an email this morning from riot that my account was banned for cheating and or using 3rd party mods. Thing is I haven't played for well over a year now and I have never used mods or cheated, didn't even know there was mods.

Anyway I looked on the forums which I can no longer post having my account banned but there was a post to contact support via a ticket, I have done but they are not reading what I am putting. I am telling them my account has been hacked and I haven't played and I havent used said mods etc etc. Anyway they just keep repeating the same thing that I have been banned for cheating and the matter is closed. I cant seem to find a way to get in touch with someone who isn't a robot and to get actual help.

This is becoming a real horror story with Riot Game at the front of it, what can I do? I'm getting really angry and frustrated and worked up that I am going to lose my hundred of pounds worth I have spent on the game.

Diplexbullet19 · 3 Nov 2016 at 16:52

Thing is in my second email when they stated I was a cheater I asked for the IP and with there reply they completely ignored this request. Tempted to make another ticket as this person I'm dealing with is more like a scripted robot.

Diplexbullet19 · 4 Nov 2016 at 12:24

I liked to support the game so bought a lot of skins, a lot. No luck chaps, even got a supervisor to come and look but again got a generic answer to my emails.

"I have fully investigated, and considering the circumstances, I am sorry to inform you that we won't be able to help you in this case."

They also said they wont look into the IP activity as that is an invasion of privacy.... They have no clue. Well my account is lost, they don't care enough to do a real investigation. I may not have played for a year but its a game me and my friends would return to every now and then. Cannot believe they can get away with this in honesty and I feel so powerless as you cant even speak to a real person just through tickets to the uncaring automatic robots. This should really be highlighted in the media as I know id avoid a company that demonizes victims like this.

Diplexbullet19 · 4 Nov 2016 at 13:20

Unfortunately I have done all this and they are just not interested. Can you chargeback purchases made years ago? I left them an unfriendly reply and blocked the email addresses, want nothing else to do with this company and I would warn anybody else that they are not safe to use.

Diplexbullet19 · 4 Nov 2016 at 14:31

They continue to ignore me telling them that I had no idea it was hacked until I received an email saying I was banned.

Musty is there any need to call me a liar and troll me? I'm clearly frustrated by this hence the thread and seeking of advice due to the lack of support available from Riot. I would never cheat and also if I was cheating when I was playing why would I only play on the single lane map or against bots? surely to cheat would be to play competitive games getting an edge. I'd also like to point out that one does not need to be active for an account/game to still have value at a future date or even for nostalgias sake. I'd be equally frustrated if someone had taken my FF7 which I haven't played in 5 years. Its clear that Riot do not care about there genuine customers so why would I want to continue to support them? But please unless you are going to offer something constructive please move along I don't need extra annoyances.

Diplexbullet19 · 4 Nov 2016 at 19:35

Ive had it since it was a beta, First purchase was Warwick second was teemo. I don't see how it can sound fishy and I have not seen such a post before. I stayed away from the toxic peeps after a few bad games. Maybe this is why I'm being dismissed so much by riot maybe they just assume I'm another idiot child just like you two have done?

Diplexbullet19 · 4 Nov 2016 at 19:39

Thing is I don't have to justify myself to you, I know the truth and I know ive been treated unfairly and I'm only after advice in what I can do about it but its obvious that I cant do anything. You say they have evidence and they probably do but its not on me but the account which I know for a fact I havent used third party. How would you expect someone to react when they have been banned from a game they have spent money on for something they haven't done and when you seek help from the people who have done the banning they don't want to listen to you? its extremely irritating and frustrating is that it is and if you were experiencing this do you really think you would be able to stay cool about it?

Diplexbullet19 · 7 Nov 2016 at 20:57

I tried what you suggested and still didn't have any luck, anyway an update on the situation I actually got an email from a customer support supervisor who went into more detail. They revealed the IP country which was France and that it doesn't match my current IP but they said they cannot use that as proof that I didn't cheat as I could be using a VPN or a spoofer or allowed someone to use my account. They apologised to me about how the previous person was dealing with the situation and apologised again as they cannot risk freeing my account for the safety of there other gamers. Now this I can accept what I couldn't was being stone walled with no explanation of why they wouldn't investigate this and why they just wouldn't listen to my pleas. To sum it up this account was used for scripting and that's the only proof they need but to get that account back is impossible as they cannot prove who used it. The most concerning thing was over the weekend, I suffered numerous hackings but from somewhere in Russia, my Kinguin account got hacked and they changed my email address to a .RU address and tried to buy 50 euros of steam credit, paypal password change request, my WoT account was hacked and I know this because one of my friends called me on steam asking if I wanted to tag in with his friends and apparently I was online (i was on bf1 at the time), there support was swift and helpful and i also had a password reset request for Guild Wars 2... All different passwords and only thing that linked them was the same email address which is Hotmail so I had quickly changed that emails password now but I'm so worried if something else is going to happen... but thanks to all this losing my LoL account doesn't seem as bad! losing my paypal would have been so much worse! I'd still just like to point out i have played games with many people on these forums, WoT, Diablo3, Bf3, Cod4, Torchlight 2 + more and never ever cheated, don't even know how to hack i got lost trying to use cheat engine for port royale 2 many many years ago and that's how far i ever got! I'm a shy guy who suffers with anxiety and depression and i may not react to some situations the same as a normal person would as i barely leave the house and my only social interaction is through this forum and gaming, so if you think i seemed "odd" maybe its because i am.... Anyway sorry if i showed anyone any attitude, i did not mean anything by it, especially to you Musty i could have taken your concerns better than i did. Anyway i consider this matter closed and i just hope it doesn't happen to any of you, so frustrating!