Hi all
So we had a leased line installed recently. Part of a shared setup with other businesses in our business park. They have it split off into chunks, so you pay for say 2MB a month etc.
Now at first everything was fine, then the landlord who has paid for all this, has been trying to get people onto higher speeds so he can reclaim more for his investment.
Anyways, in true drug dealer fashion, he gave everyone a free upgrade for a week to try before you buy, then put everyone back down to their previously agreed speeds.
Since we went back down, the latency has been atrocious and pretty much unusable. On speed tests we get the speeds we are paying for, however just making a connection in the first place can take from 5-20 seconds. It fluctuates so sometimes its bearable, and other times you cant really get anything done with it.
Now we are running a smoothwall setup here, and before I go pointing the finger I thought I would make sure that seems ok, and it was. I got the landlord to put me in touch with one of the techies who installed the on site infrastructure (although the line itself is BT iirc, 100mb line dialed back to 20mb), and he seems to think everything is ok their end. I dont think he is lieing, he seems like a pretty sound chap. We had a few geeky convo's when he was on site so I trust he's not just saying its ok without checking.
Also to note, none of the other businesses are complaining about issues. Not sure if thats because they just arent that fussy, or because there genuinely isnt a problem.
Not sure where to go really. Our setup hasn't changed, and something changes their end and it all goes ***s up. Any ideas for troubleshooting the problem? Was thinking of trying to get some software running that will say ping google every 10 seconds all day and record the response times, not sure what else to do though.
Ideas?
So we had a leased line installed recently. Part of a shared setup with other businesses in our business park. They have it split off into chunks, so you pay for say 2MB a month etc.
Now at first everything was fine, then the landlord who has paid for all this, has been trying to get people onto higher speeds so he can reclaim more for his investment.
Anyways, in true drug dealer fashion, he gave everyone a free upgrade for a week to try before you buy, then put everyone back down to their previously agreed speeds.
Since we went back down, the latency has been atrocious and pretty much unusable. On speed tests we get the speeds we are paying for, however just making a connection in the first place can take from 5-20 seconds. It fluctuates so sometimes its bearable, and other times you cant really get anything done with it.
Now we are running a smoothwall setup here, and before I go pointing the finger I thought I would make sure that seems ok, and it was. I got the landlord to put me in touch with one of the techies who installed the on site infrastructure (although the line itself is BT iirc, 100mb line dialed back to 20mb), and he seems to think everything is ok their end. I dont think he is lieing, he seems like a pretty sound chap. We had a few geeky convo's when he was on site so I trust he's not just saying its ok without checking.
Also to note, none of the other businesses are complaining about issues. Not sure if thats because they just arent that fussy, or because there genuinely isnt a problem.
Not sure where to go really. Our setup hasn't changed, and something changes their end and it all goes ***s up. Any ideas for troubleshooting the problem? Was thinking of trying to get some software running that will say ping google every 10 seconds all day and record the response times, not sure what else to do though.
Ideas?
