Legality of a 90 day warranty

MassiveJim · 25 Apr 2023 at 10:35

I bought an item in December from ebay from a UK based business seller (which also has its own website), it has developed a fault, the seller is quoting a 90 day warranty.
I understand that I have rights under the consumer rights act, but am interested in the warranty.

I have googled this and cannot find a definitive answer.
I just wanted to know if it was legal to offer only a 90 day warranty on brand new goods ?
I was under the belief that 12 months was minimum.

ci_newman · 25 Apr 2023 at 10:39

Be a bit more specific, what did you buy and where from?

It's relevant because if you ordered something from China via Aliexpress (as an example), you'd only get whatever warranty they are offering as they aren't covered by UK trade laws.

MassiveJim · 25 Apr 2023 at 10:43

i've updated the OP

dlockers · 25 Apr 2023 at 10:45

Depends on a few things. Was it refurbished? Was it bought through an auction style listing? Are they an "actual business"?

tom_e · 25 Apr 2023 at 10:47

Regardless of the warranty offered you've got at least 6 months where they need to prove you broke it. https://www.claims.co.uk/knowledge-... warranty will last,goods, it may last longer.

This is assuming they're not just some bloke selling bits out of his shed and it was a brand new item.

Kenai · 25 Apr 2023 at 10:48

I didn't think there was any legal requirement to provide any warranty - a warranty being something distinctly different from the protections offered to you by the CRA, with the associated 6 month assumption of fault etc.

VincentHanna · 25 Apr 2023 at 10:49

Why so vague?

Did a sex toy stop working? :cry:

MassiveJim · 25 Apr 2023 at 10:50

Just for clarity it was brand new, not refurbished, wasn't an auction. as far as I know the seller is legit, they have a website have been operating for a number of years (have bought from them in the past)
The item is a replacement screen for a macbook

I've just had a quick look and it seems a lot of the ebay sellers are only offering 30 or 90 days warranty on brand new LCD screens/panels

MassiveJim · 25 Apr 2023 at 10:51

VincentHanna said:
Why so vague?

Did a sex toy stop working?

shhhhhhh

200sols · 25 Apr 2023 at 10:52

Did you install the screen yourself?

MassiveJim · 25 Apr 2023 at 10:53

200sols said:
Did you install the screen yourself?

yes (its my job), working without fault until about 2 weeks ago.

dlockers · 25 Apr 2023 at 10:53

tom_e said:
Regardless of the warranty offered you've got at least 6 months where they need to prove you broke it. https://www.claims.co.uk/knowledge-base/consumer-law/warranties/#:~:text=Generally, a warranty will last,goods, it may last longer.

This is assuming they're not just some bloke selling bits out of his shed and it was a brand new item.

The link you've posted is so grey it is almost irrelevant (unfortunately).

ci_newman · 25 Apr 2023 at 11:16

MassiveJim said:
yes (its my job), working without fault until about 2 weeks ago.

Does that mean this is a B2B (business to business) sale then? If so, consumer rights don't apply.

MassiveJim · 25 Apr 2023 at 11:24

ci_newman said:
Does that mean this is a B2B (business to business) sale then? If so, consumer rights don't apply.

hmm interesting.

strictly speaking it could be classed as B2B, however the item was purchased privately through ebay

Haggisman · 25 Apr 2023 at 12:44

MassiveJim said:
hmm interesting.

strictly speaking it could be classed as B2B, however the item was purchased privately through ebay

Did you purchase it to repair a personal laptop, or as paid work for a customer?

platinum87 · 25 Apr 2023 at 13:18

MassiveJim said:
The item is a replacement screen for a macbook

From what i've gleamed, you cannot buy a legit replacement screen for a macbook, apple do not sell macbook screens.

It is a counterfeit (even if it is made in the same factory as the real one).

So infact you can claim a refund on that basis i think.

dlockers · 25 Apr 2023 at 13:24

MassiveJim said:
purchased privately through ebay

MassiveJim said:
wasn't an auction

Hmmmm

Edit: please don't say you meant auction as in people bid etc and it was buy it now lol

Haggisman · 25 Apr 2023 at 13:38

platinum87 said:
From what i've gleamed, you cannot buy a legit replacement screen for a macbook, apple do not sell macbook screens.

Shiny

platinum87 said:
It is a counterfeit (even if it is made in the same factory as the real one).

So infact you can claim a refund on that basis i think.

That depends on whether it was sold as a genuine Apple part or not - if it was accurately advertised as a 3rd party replacement then no issues there.

jpaul · 25 Apr 2023 at 13:43

Isn't a warranty period, period during which they would pay for postage and remediation of device, so supplementary to consumer rights where you may have to pay return postage, and then, following their analysis they could say you had misused the device.

as google shows term warranty doesn't appear unfamiliar to amazon, too V

90-Day Limited Warranty for Amazon Accessories - Amazon Customer Service

www.amazon.co.uk

MassiveJim · 25 Apr 2023 at 13:57

Haggisman said:
Did you purchase it to repair a personal laptop, or as paid work for a customer?

was for a customer