Let down by another supplier - confused by OC

soundpete · 24 Nov 2022 at 09:00

I was let down by another supplier (a direct competitor) with an order that all was in stock except it wasn't, so I cancelled and tried with OC, I am however somewhat confused with the order status process... I placed an order (edited out) around lunchtime yesterday double checking it was all in stock just before checkout, I got the "Your order has been received" email but on the website its been stuck at status "Ordered" since then (its now 9am) and I haven't had any more updates.
Am I being impatient?
Is this normal not to get any updates?
After being let down I was hoping for something a bit more reassuring, I'm still annoyed with the other supplier so I am nervous about using someone new for the first time, perhaps its all fine.

Pete

soundpete · 24 Nov 2022 at 09:24

Thanks I have submitted a ticket.

soundpete · 24 Nov 2022 at 18:02

Well it's over 36hrs now and nothing at all, I have no idea if or when my items will be dispatched or crucially delivered. Its the lack of communication that's worrying, all the other suppliers I have used over the years have always communicated regarding delays/other problems and left the option to cancel just a click away.

soundpete · 25 Nov 2022 at 09:14

48hrs since ordered and 24hrs since customer services - absolutely nothing.

soundpete · 25 Nov 2022 at 18:53

I called them at 10:30 this morning they answered straight away and a man mumbled they haven't got round to my order yet and something about the warehouse manager. I was upgraded to Saturday delivery however that appears to have been a pointless passifying gesture and a waste of my time as my order still hasn't even been picked at 6:50pm on Friday.

soundpete · 25 Nov 2022 at 19:39

Funny you should say that I ordered other things from different companies after I ordered from OC - it's all arrived.

soundpete · 25 Nov 2022 at 21:19

So basically the warehouse is not processing orders in order they are just picking at random

soundpete · 26 Nov 2022 at 09:13

Well it looks like it didn't ship yesterday, i tried to phone them to cancel but they aren't open on Saturday. I have worked in IT for 25 years mainly in a very large corporation, I am familiar with stock control and drop shipments, even during the lockdowns I was able to at least get some communications from suppliers. Thanks to those that took the time to reply - I am at least aware of a very positive forum now.