LG 31MU97 problems

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Joined
29 Jul 2013
Posts
126
Location
Angel, UK
Hi, I've had the LG 31MU97 for about 8 months now, I've reciently had it RMA'd due to several developing faults (powering on/off then on, flickering and clicking noises) and recieved my replacement, The image quality does appear slightly better than the previous one (less greenish blue tint) but it has 2 minor faults which are affecting my work.

The first is the far left and most of the right of the display has a warmer tone than the central portion, this makes designing textures (the main reason I bought this display) a nightmare. A second fault which I've "lived with" is that there is a white spot (NOT a pixel) in the upper left central portion of the display, it's about 1/4 of a centimeter in diameter and if i look at it while moving my head it appears to be 'behind' the screen rather than on the screen itself. There is also some clouding in the upper left and lower right portions of the screen making it useless for work on darker textures.

It took overclockers 2 weeks to replace my last monitor and I can't really afford to go that long without it again without serious impact to my income. What options do I have?
 
Sorry to be the bearer of bad news, but OcUK don't stand behind the LG monitors if you're outside the initial 28 days after purchase, they will pass you onto LG who have a pretty poor policy. You need to log a support ticket with LG, they'll ask you to provide photos of the faults and if they agree they'll organise for a courier to collect the monitor.

They will not do an on-site repair or swap-out, only collect the monitor and attempt to repair it which will take 1 to 2 weeks (or perhaps longer) and they will not supply you with a temporary monitor in the meantime.

Have a look at this other thread for other customers' experience with LG monitors: http://forums.overclockers.co.uk/showthread.php?t=18665128
 
I've had nothing but trouble with my LG Ips monitor,Its already been RMA once and repaired..was fine for a few months after now its gone dodgy again with it taking absolutely forever to show a picture on the screen and LG customer support don't want to know...they wont get another penny out of me.
 
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