LG stuck pixels - disappointed.

[OverDrive]

I’ve had my LG 34in ultra wide monitor since May 2016 and have loved it (model: LG 33UC98-W).

However, over the last year I’ve noticed a smattering of stuck pixels (quite a few across the screen) that are visible when the screen is showing black/dark colours - you can see them in dark settings in games - only when you look closely though, except for a few that are perhaps more visible depending on the scene. In normal Windows use, you can’t see them at all.

I’m really quite disappointed as I’ve had other monitors much longer than this before and never had this issue. It’s also been well looked after. I’ve tried the usual suggested stuck pixel fixes to no avail. I paid around £700 for this monitor back in 2016 and was not expecting this. It’s really put me off going for another LG display. Has anyone else had this issue?

I may replace this monitor, and I’m considering the Samsung Odyssey G9.

I was hoping to sell this and at least have a little to put towards the new monitor, obviously now it would have to be sold for quite a bit less than it should be worth

 

[OverDrive]

Thank you for the great advice, I didn’t even think to ask. I’ll write an email to LG and update on here when/if I get a response.

It’s been a great monitor in every other way and I love the curved ultra wide format. I just didn’t think it would have issues at less than 5yrs! My Samsung TV from 2012 is still as good as new and I have an old Dell monitor that I use with my work laptop that’s over 10yrs old and is still working perfectly!

Thanks also for the advice re: Dell and AOC, I’ll take a look. I thought the G9 would be great with my flight simulators, although it would likely take another generation of GPU for me to drive it to its full potential (I have a Sapphire RX6800 Nitro+ at the moment).

 

[OverDrive]

Did you purchase from us?

Sadly not from OCUK in this instance, it was a smaller/less well known online retailer.

I have sent an email to LG and will see how I get on.

Philips 346P1CRH

This looks good, I'll keep an eye out. I've been reading a little about upcoming screen technologies, it looks interesting!

 

[OverDrive]

Back in stock again elsewhere if you google it, stonking offer at that price so gone for one myself.

Thank you, I'll have a look

I received a personal acknowledgement from LG this morning (following the auto-acknowledgement yesterday) saying that my message has been passed on for escalation to the appropriate team who will look into my case and be in touch shortly. Hoping I will hear something next week sometime. Wondering if I should hold off getting a new monitor until I hear back.

 

[OverDrive]

Explain this to the LG president UK as it will probably go to the director's office where a separate customer service team will deal with it. I know it's out of warranty but express your disappointment etc considering what you paid you'd have expected better quality, lasting longer without these issues. Express what you think would remedy your disappointing experience, they may compensate you in some way rather than loose a future customer.

Just to give an update on this and also to seek some advice LG have today offered to repair my monitor at their repair centre for half price. They said the full repair price would be £595, however they have offered to give me a 50% discount and do it for £297.50, which would include collection and delivery. They said that this was approved by their upper management.

I'm now wondering if I should go ahead with the repair or just resign to purchasing a new one?

The specs of my monitor are here:
https://www.lg.com/us/monitors/lg-34UC98-W-ultrawide-monitor

If they had offered the repair for £197.50 - I would have gone for it immediately. The price of 34in curved ultra wides has come down a lot since 2016 when I paid £700!

Either way, I am happy and reassured that LG have made this gesture, even if I don't accept it.

This newer model is currently available for £420:
https://www.lg.com/hk_en/monitor/lg-35wn65c-b

 

[OverDrive]

@thenewoc

Thank you for the reply I've been reading a little about IPS vs VA and my understanding is that one isn't necessarily better than the other. Each has it's respective advantages/disadvantages - either would be fine for me. I wasn't aware that my display had KVM capability though, I only use it with a single PC, so I don't really need this. It does have a Thunderbolt port, I've never used this.

I'm not an FPS gamer, just flight sims. Getting 40FPS is good in that area, so it's well within the regular 60Hz refresh rate of mainstream displays. My current monitor supports FreeSync, up to 75Hz though. I was thinking that a 100Hz refresh rate with some type of HDR capability would be nice if I where to buy a new display today (the new MS Flight Simulator 2020 supports HDR which I can't use on my display). USB-C would be nice too, if I ever needed to connect a modern laptop - not essential for me though.

The 35WN65C-B is a VA panel and is 100Hz but you loose the USB-C stuff and is ~£420.

The 35WN75C is similar specs to the 35WN65C-B but also has the USB-C and up to 94W Power Delivery for ~£600.

Thanks for these, I'll have a read, they look good. LG's attitude to my email has definitely reassured me about them.

Did they say whether their repair would be guaranteed for any particular length of time? Would the repair actually eliminate the problem pixels, if they're going to replace the panel would it be tested as being pixel issue free before sending it back to you?

They haven't said anything about either of these questions, I'll ask. As you say though, I will try and gently/diplomatically push for an improvement on the offer.

It's worth having a look at the Philips 346P1CRH

This monitor looks great too! If you've not used ultrawide before, you will love the format! I would never go back now. I hope the desktop building is going well.. I wish I had skills like that, I can just about manage IKEA!

Have a great weekend! I'll update on here once I hear back from LG.