locked computer, 48 hours to pay the fine

[harvyH]

Hi guys,

My computer is infected and now it is locked. The warning says I have exactly 48 hours left to pay the fine and that I do not have to try to remove it on my own because it will be automatically formatted, which means I will loose all of my data, files and documents. How do I deal with this situation? What should I do?

 

[CliffyG]

Turn off, go into safe mode with networking. Download and install malwarebytes. Do full scan and reboot when it's done.

 

[P3N9U1N]

I had this and Cliffy's suggestion never worked, it locked my pc in safe mode as well.

Windows restore point for that morning did the trick for me

 

[gillywibble]

Don't you have a backup solution?

 

[Dano]

If you can't get into safe mode try using the Windows Defender Offline application: http://windows.microsoft.com/is-is/windows/what-is-windows-defender-offline

 

[Hyper]

Go into safe mode with command prompt, download a program called combofix on another machine and put it onto a flash drives main directory, then plug the flash drive into the machine which is infected, once at command prompt type E:/combofix.exe or whichever drive letter your flash drive normally is, let combofix run and you should be able to get back into windows as normal.

We do this at work all the time.

 

[AS_Platinum]

Pay the fine you naughty boy!!

 

[Antar Bolaeisk]

You're assuming of course that safe mode works which in this case it most likely won't. I've had some success in the past using the kaspersky rescue disk to get rid of this particular type of virus.

 

[monkeys]

Go to restore and roll back windows to an earlier date, then run antiviris and anti malware.

 

[CaptainRAVE]

What should I do?

Stop visiting naughty sites

 

[KIA]

You're assuming of course that safe mode works which in this case it most likely won't. I've had some success in the past using the kaspersky rescue disk to get rid of this particular type of virus.

This. Do try Malwarebytes with latest definitions in safe-mode just in case.

 

[MagicBoy]

Awesome first post there.

It's a Malware scam, can be a bugger to get rid of.

 

[Philtor]

Will you please pay fine harvyH ??

 

[darael]

1. Download Malwarebytes and the latest definition file onto a USB stick from another computer.

2. Restart infected computer into Safe Mode with Command Prompt.

3. Run Explorer.exe, locate USB drive and install Malwarebytes and latest definition file.

4. Run Quick Scan of Malwarebytes, remove any found infections and reboot.

 

[Deleted member 77746]

Only way to be safe and not sorry is to backup and format.

 

[nutcase]

Only way to be safe and not sorry is to backup and format.

Incorrect.

 

[Deleted member 77746]

Incorrect.

You don't know what is lurking on the system when things like this come out of the blue. A format can guarantee issues are resolved without having to think what if.

 

[KIA]

mrbell1984 has a point. If malware were to make it onto my system, I would format and start from scratch.

It's impossible to trust a machine 100% after it has been compromised.

 

[Deleted member 77746]

You know when people turn around to me and say I have a virus or I have spyware or there are problems.

I say oh well I will back everything up and format. I have my own batch file that installs everything a system needs like flash player, java etc. and I can easy update these as it runs from a USB stick. Then the user puts what they want back on themselves.

They are silent installs so one click and it does it all on it's own so it doesn't take much time. I can have a system up and running in an hour including all plugins.

(Obviously depends on how much data they have to backup)

 

[marv]

think i had that 1 once and the only program that got rid of it was a ad aware. give it ago.