Logitech and their Astuonding Customer Service

[~Divine~Wind~]

Another +1 for Logitechs immense customer service!

Squeezebox Duet dead at pretty much the last day of warranty.
Said i can choose an item on the store upto the value of what I paid.
This simply won't get me anything music streaming related, ask if they can replace with a SB touch, they ummed a arred and said very unlikely but we will email in 48hours...

20mins later an email, please reply with info to arrange collection of your old unit to be replaced with a SB Touch.

If only all companies were like this!

Downside is I'll be losing my remote which controlled my 3 squeezeboxes, might ask if I can pay to keep the remote

 

[~Divine~Wind~]

every interaction I've had with them has been superb
just asked if I can kep the remote or pay a fee to keep it, lets see what they say

 

[~Divine~Wind~]

they replied already, I can keep the remote as it works fine

Everyone's quick to kick off when things go wrong, some positive press for a change

 

[~Divine~Wind~]

Still makes me laugh at the lad who was making a fortune on fake claims only to be caught out and billed a fortune

That the dude on eBay that had items sent from Logitech direct to his "buyers"?

Yeah, and some 'press' the keys in the wrong order

I can't stop seeing it now Grr lol

 

[~Divine~Wind~]

Just drop em a phone call, sometimes they replace with proof of destruction other times they will require collection/delivery.

they've sent me a preprinted Parcel Force label to print and drop item off at the PO