Logitech been ripped off - to grass or not?

Terrier_Jimlad · 1 Aug 2011 at 23:18

As most of you know, Logitech customer support is just made of win, they replace pretty much anything, and often without a proof of purchase, as long as you can sort them out some basic details. I myself have had a few products replaced under warranty with no issues.

Moving on, I recently purchased a Logitech Speaker Dock for my iPhone from a well known auction site about £15 cheaper than most online retailers, with £5 postage charge. The seller marked the item as despatched 2 days after, and today it turned up.

What striked me as strange was it turned up via UPS. Now we all know UPS are probably they most expensive courier and sending something like this via UPS would have cost £15+ easily. Anyway, the shipping label is from Logitech CS in Netherlands. As soon as I saw this, I knew exactly what he'd done. Open the packing slip to find, yes you guessed it, "replaced within warranty" on the invoice.

So it's quite clear what he's doing. He's selling these items on eBay, and then logging fraudulent warranty claims in the "buyer's" name with Logitech and getting them a new one shipped out. Looking at his feedback and his current listings, he's doing this about 10-15 times a week, each time pocketing between £50 and £120.

Whilst the buyer may receive brand new Logitech item, I still don't think he should be allowed to get away with it. Not only is he ripping off Logitech (which isn't hard to be honest), he is logging faults in buyer's names without them knowing. Not only that, he's charging £5 delivery when Logitech send replacements out free of charge!

I have e-mailed the seller to explain what's going on, funnily enough I've had no response. I am going to get a full refund including postage costs back without a doubt or he will regret getting me as a buyer ...

The only thing I cant figure out is where he's getting a list of serial numbers from to log claims, but then I guess if you work in somewhere like PCWorld then these can be obtained from the side of the boxes in the back kinda thing?

What would you do now? Would you just keep quiet and carrying with your shiney new product, or would you dob him in to both eBay and Logitech, or would you keep quiet for a backhander? LOL

jaybee · 1 Aug 2011 at 23:21

I'd report to ebay. He's a theiving ****er.

TheCenturion · 1 Aug 2011 at 23:21

Surely logitech would have realised if one guy has 15-20 warranty returns within a week? Although thinking about it, the fact that it's going to a different address each time might shield him/her.

Either way it makes me sad that someone would take advantage of such quality customer service

Cleeecooo · 1 Aug 2011 at 23:21

it's ****ers like him that make amazing companies like logitech go busy. Report him to ebay and logitech.

panyan · 1 Aug 2011 at 23:21

WOW - that is BAD...

i dont know what i'd do tbh, but i would contact him and tell him you know what he is doing and it is wrong...

Dark_Angel · 1 Aug 2011 at 23:21

Well, personally, I'd be pretty angry there was a claim in my name I hadn't made. I'd be tempted to report it for that reason alone. I know that might sound petty, but I don't like the idea of someone claiming to be 'me'.

Raumarik · 1 Aug 2011 at 23:21

I'd inform Logitech, it's not a case of grassing on him, it's fraud and ultimately Logitech customers are paying for this chancer. There's a chance he's an employee since he clearly knows how to play the system.

No way on earth I'd not inform Logitech, paypal and ebay.

jaybee · 1 Aug 2011 at 23:22

oh and post his ebay user ID

milgo · 1 Aug 2011 at 23:22

I would notify logitech. If enough people start doing this then logitech will change its policy.

panyan · 1 Aug 2011 at 23:23

Halfmad said:
There's a chance he's an employee since he clearly knows how to play the system.

+1 i agree, this has to be done from within logitech, or with contacts inside

Tefal · 1 Aug 2011 at 23:23

tell logitech 9and ebay), it's ****ers like this git who will screw up their replacement policy for normal people.

who knows they might even send you a reward (ie, let you keep the speakers)

RickST · 1 Aug 2011 at 23:24

Halfmad said:
I'd inform Logitech, it's not a case of grassing on him, it's fraud and ultimately Logitech customers are paying for this chancer. There's a chance he's an employee since he clearly knows how to play the system.

No way on earth I'd not inform Logitech, paypal and ebay.

this. reward the excellent service we get from logitech by supporting them when you spot something like this.

flibbage0 · 1 Aug 2011 at 23:24

If no refund is given then name and shame!

Justintime · 1 Aug 2011 at 23:24

Grass him, its people like him that make good warranties like that stop exisiting.

Philtor · 1 Aug 2011 at 23:25

I would probably tell Logitech what's going on as it's fraud at the end of the day.

Clum · 1 Aug 2011 at 23:26

I'd just notify ebay but not logitech. Nothing to gain by telling logitech and it risks them changing their policy to make it harder for honest folk to get something replaced.

Total theft obviously but I'll admit I am slightly impressed.

Cleeecooo · 1 Aug 2011 at 23:26

flibbage0 said:
If no refund is given then name and shame!

Name and shame whatever happens IMO

Judgeneo · 1 Aug 2011 at 23:26

Tell both the bay, and logitech

flibbage0 · 1 Aug 2011 at 23:26

Don't tell him the seller that he is doing wrong, just complain to logitech straight away.

Terrier_Jimlad · 1 Aug 2011 at 23:27

I'll be making a phone call to Logitech UK in the morning and speaking to someone senior. Got his details from the PayPal transaction and did a quick scour on facebook and linkedin, was quite easy to find him - looks a complete tool too.

Will post up what Logitech say tomorrow