Logitech G15 Problem.

Jules2k7 · 8 Feb 2010 at 19:57

I recently bought a G15 off Ocuk about 2 weeks ago, because of the great reviews and also the LCD screen! When i got it, there was some wierd oxidation on the metal logitech shield, which i kinda rubbed off (its still there though :confused:

). But that didnt really bother me at all, so i got gaming, using the LCD for fraps/performance monitor and Sirreal's panel, when i noticed how dim the LCD was. i thought initially the backlight was gone, but the keypad was still bright, and the brightness settings worked. I didnt seem to mind at the start, but its just getting dimmer and dimmer, and really hard to see. I mean, i spent close to £60 on a keyboard, so I'd kinda like the main feature to work!
This is what it looks like:

And that's REALLY close up!

Any ideas what to do?

ejr22 · 8 Feb 2010 at 20:02

Jules2k7 said:
Any ideas what to do?

RMA it.

d_brennen · 8 Feb 2010 at 20:08

Contact logitec via their web support. I had a wonky right button on my year old MX518 and a few emails later they sent me a replacement. They only wanted a pic of me taking a hammer to the old one too

Excellent support from them

Jules2k7 · 8 Feb 2010 at 20:10

Ok so go through logitech rather than ocuk?

d_brennen · 8 Feb 2010 at 20:19

Jules2k7 said:
Ok so go through logitech rather than ocuk?

From my experiance, yes. I am sure OcUK will sort you out as well

Jules2k7 · 8 Feb 2010 at 20:33

Cheers, just sent a question to Logitech, i'll see what they can do for me.

fiNker · 8 Feb 2010 at 21:23

Logitech have been great with me in the past, replaced 5.1 speakers and a g15 keyboard (blue backlight) with only a few quick questions asked via mail. Didn't have to return either item.

danb21t · 8 Feb 2010 at 23:00

Just make sure you outline the fact its a UK layout keyboard and you DO NOT want a US layout

Jules2k7 · 9 Feb 2010 at 14:36

Logitech got back to me suggesting i get it replaced from the retailer D:

Thank you for contacting Logitech Customer Care.

I understand that you are having an issue with your G15 Gaming Keyboard. Kindly please unplug and re-plug your keyboard and if it is not going to work, I would suggest to go back to the point of purchase where you bought your keyboard and have it replace.

If you have any other concern regarding your product, feel free to write me back.You can also visit our website at www.logitech.com

Morlock · 9 Feb 2010 at 15:45

Jules2k7 said:
Logitech got back to me suggesting i get it replaced from the retailer D:

Most faulty products within 12 months of purchase should be referred back to the retail outlet.