Logitech Keyboard Manufacturing Issues?

[pp111]

I recently bought a Gaming G Pro which is fitted with standard Romer-G keycaps. After five months of normal use an investigation showed that every single keycap was damaged. Each cap is held in place by four small plastic lugs/clips, and at least one had broken off every keycap. In some cases they had all broken off and when the keyboard was turned upside down the keys fell off.
I have an old G810 which is years old and is absolutely fine! I can only assume that Logitech changed the plastic used for the keycaps and there is a serious issue in the making. This is really worrying me. I could have replaced the Gaming G Pro, but honestly I need to know what is going on. Has anyone else heard of this problem?

 

[Solz]

Yes my Logitech G pro also had 3 sapped legs on the cap lock, haven't checked the other keys yet, but it seems like a design flaw, from what I seen on the net, other issue was with the F11 key the blue led died and come up black but the other the colors work, just any color to make another color to use blue would go a different color, not good for a under a year old keyboard! (I am out of warranty, so cant get a replacement, but Logitech were very good and gave a 40% discount voucher, but wont be getting another Logitech keyboard, and I used it to get the g pro wireless mouse ) ended up getting a cheapo 60% royal kludge RGB for £27

 

[pp111]

If you look at the underside of the keycaps, the plastic lugs/clips are tiny, which is not a good idea when you are trying to make something thats going to last.

I contacted Logitech about this but was just met with rubbish. They kept on changing the subject and trying to say the keyboard was reconditioned. It most certainly was not. And that wouldn't explain the issue anyway. I have a G810 which is really old, but has not suffered the same issue.

 

[pp111]

If you look at the underside of the keycaps, the plastic lugs/clips are tiny, which is not a good idea when you are trying to make something thats going to last.

I contacted Logitech about this but was just met with rubbish. They kept on changing the subject and trying to say the keyboard was reconditioned. It most certainly was not. And that wouldn't explain the issue anyway. I have a G810 which is really old, but has not suffered the same issue.

 

[Solz]

Defo not a 1 off case they are good to fob you off if they can, as they would lose a lot of money if this becomes common Knowledge of the design flaw, I ll might make a you tube video of the issue, I initially made a comparison video of G Pro and g410, and recently of the G pro & Royal Kludge RK61
Not sure who you talked to, but sounds like the forums, just go to the support page and claim under warranty, you probably have to send them a few pic's, and then you can a replacement.(or call them direct) its so bad they charge £129 for rubbish like this, that doesn't even last a year.

(btw you can kinda fix the issue, but its under your discretion to do this, use the smallest of drop of gorilla or super glue each of the 4 stems, to keep the keys in place, obvious down side you can remove the keys again lol, or you can use a needle to remove the stems and re-glue them good luck on the latter or just get new keys which will properly break again at some point )

 

[pp111]

Defo not a 1 off case they are good to fob you off if they can, as they would lose a lot of money if this becomes common Knowledge of the design flaw, I ll might make a you tube video of the issue, I initially made a comparison video of G Pro and g410, and recently of the G pro & Royal Kludge RK61
Not sure who you talked to, but sounds like the forums, just go to the support page and claim under warranty, you probably have to send them a few pic's, and then you can a replacement.(or call them direct) its so bad they charge £129 for rubbish like this, that doesn't even last a year.

(btw you can kinda fix the issue, but its under your discretion to do this, use the smallest of drop of gorilla or super glue each of the 4 stems, to keep the keys in place, obvious down side you can remove the keys again lol, or you can use a needle to remove the stems and re-glue them good luck on the latter or just get new keys which will properly break again at some point )

I tried the forum but the didn't reply so I talked directly to CS, but they just tried to blame the store I bought it from, saying it may have been a reconditioned items, which is just a total lie. I mean even if it was true a mechanical keyboard SHOULD last many years, there is no way that a perfect condition item should have it's keys fall off even if it is reconditioned. But I am certain it was not reconditioned. I bought it from a multi-billion dollar supplier here. I absolutely trust them when they assure me it was brand new.

I have received a full refund from the people I bought it from. I am only following this up because I am so concerned about this issue. It's pretty obvious to me that the tiny clips are just too small and the plastic too brittle. It really wouldn't cost them that much to change the plastic to something a little more flexible. They may have already done that.

I am very disappointed. In every other respect they are amazing keyboards. But I wish they would acknowledge the problem and say "we have fixed it" or "we are fixing it". I know they can fix it because I have an older G810 that hasn't had the same issue ( I also noticed with the newer keyboard that the keycaps had very slightly changed shape ). Until they do then I won't buy any of their keyboards, which is pretty tragic. Logitech offered me a 40% off voucher but I turned down.

There is a really easy way to check if this has happened to you, just turn the keyboard upside down and give it a gentle tap. Any keys with all the lugs/clips snapped will just drop off.