Logitech rma process

[Merlin5]

I probably should have posted about this here as it's to do with hardware.
Below is the thread I made about my DFGT. My question is this. Everyone, or most people, say they get replacement products sent out and still get to keep their original product. While I don't mind either way, I'm curious if logitech changed their policy? I've never rma'd a logitech product before. At the end of an email by the logitech rep, he says "After we receive the required pictures, we can arrange free pick of your product." I wonder if that means they're going to collect it, or if it means they're going to pick a new one from their warehouse without me sending mine back?


http://forums.overclockers.co.uk/showthread.php?t=18306529

 

[Merlin5]

Yeah, makes sense. But it does look like he's saying they'll collect it at logitech's expense.

 

[Merlin5]

Why don't you just send them the photographs and information like they asked?

Once you've done that presumably you'll get an e-mail saying they've sent a new one out, or that they're arranging to have the old one picked up, or both of these.

I'll wait to see what the rep says tomorrow. I emailed him back earlier to say I can't do without the wheel for any time, and I don't know if they're immediately going to send me a new one do I.