Logitech trouble

Deleted User 234324 · 13 Aug 2011 at 09:53

HE folks,

Got a Z5500 system that has decided to give up on me as its still under warranty I contacted Logitech who suspected it could be a control pod fault so sent out a replacement.

Unfortunately it wasn't so it looks like the sub is up the duff, thing is they are asking for a photocopy/scan of a receipt which just doesnt exist, as the speakers were purchased from play who as most will know do not provide paper reciepts and Logitech wont accept a print screen of the order online.

Any help available as im pretty much stuck now.

Deleted User 234324 · 13 Aug 2011 at 10:02

The dont provide receipts you can just print off, they do include a dispatch note with deliveries, but damned if i can find a piece paper thats 2 years old having moved twice in the past year. Anyway i've emailed play to see if they can send out a receipt for me. I do know they dont provide VAT receipts though

Deleted User 234324 · 13 Aug 2011 at 10:07

d_brennen said:
Maybe he should give up scamming Logitech

Deleted User 234324 · 13 Aug 2011 at 10:14

StoutMeister said:
No Hovis?

More of a warburtons person really

Deleted User 234324 · 13 Aug 2011 at 13:51

Yeah I think those scammers are ruining decent support for legit customers, but then asking for proof of purchase is fine. Will give play a call now and see what they say.

Deleted User 234324 · 13 Aug 2011 at 13:56

Problem solved, gave em a ring and they are going to email a copy of the invoice today :-)

Deleted User 234324 · 13 Aug 2011 at 14:00

Shayper said:
Yeah, they've asked for these and proof of purchase. Anyone know where I could find the above things on a set of x-240s?

S/N or M/N is usually on the back of the sub
PID should be on the seakers and/or sub/control pod usually a small sticker with either a 4 digit code or the newer 7 digit code.