Logitech vs Ocuk?

[HungryHippos]

Hi,

I opened a case with Logitech as my G500 left click stopped working properly, they are telling me to go through my retailer (Ocuk) instead of dealing with them directly.

Bear in mind I purchased this mouse almost 3 years ago, should I listen, or are they giving me bad advice? Don't often hear of people going back to the retailer after almost 3 years, especially if the manufacturer is well renowned for dealing with RMA requests expediently.

Thanks!

 

[HungryHippos]

Can do, is this standard practice for Logitech RMA's at the moment?

I've dealt with them direct before and it went fine, doesn't make sense for them to involve a 3rd party (as presumably you will receive my return, and then have to return it to Logitech anyway).

 

[HungryHippos]

How long does Ocuk actually provide warranty for Logitech products though? If I was to purchase a new one right now how long would I realistically have to return it to Ocuk if necessary?

I normally find that most reputable retailers will support a product for a reasonable time after purchase (f.ex 1-2 years) and after that it's down to manufacturer warranty. Which to be honest for decent manufacturers is fine by me, and I often find manufacturer RMA is simply better than going 3rd party via the retailer anyway.

I would personally rather deal direct with Logitech, will they turn me down if I ask them to do you think?