Hi there,
I broke my mouse (Logitech MX1000), which was part of a keyboard/mouse set (Logitech MX3100). I filed this as a fault with a MX1000, rather than a MX3100, but did state in my initial email that is was part of the MX3100 set.
They have sent me a new mouse and receiver, but the receiver is only for the mouse, rather than the mouse & keyboard.
They are asking me to send the USB and PS/2 ends of my old receiver, but then I won't be able to use the receiver. On the new receiver i got with the mosue, its only got a USB connector.
Should I email them back and explain or just send them the usb end?
Reason i ask, is i don't know how tolerant logitech are for these sorts of things, i have had bad experiences with RMA before (other companies), so i just wanted to check
Cheers.
I broke my mouse (Logitech MX1000), which was part of a keyboard/mouse set (Logitech MX3100). I filed this as a fault with a MX1000, rather than a MX3100, but did state in my initial email that is was part of the MX3100 set.
They have sent me a new mouse and receiver, but the receiver is only for the mouse, rather than the mouse & keyboard.
They are asking me to send the USB and PS/2 ends of my old receiver, but then I won't be able to use the receiver. On the new receiver i got with the mosue, its only got a USB connector.
Should I email them back and explain or just send them the usb end?
Reason i ask, is i don't know how tolerant logitech are for these sorts of things, i have had bad experiences with RMA before (other companies), so i just wanted to check
Cheers.