looking for an explanation.. (ee bband)

scet27

scet27

scet27

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I recently switched broadband providers to EE from O2.....

Worst decision I ever made.

My line is a few miles from the cabinet and have only ever reached 3200kbps MAX with O2.

After going through the DLM with EE, for one day ONLY my bband speed was approx 4350kbps

QUESTION 1: How is that possible? I have NEVER seen that high a speed on this line through 3 previous providers.

QUESTION 2: During the DLM with EE for 3 days I had a rock solid stable 3072kbps downstream and 895kbps upstream.......... I was then disconnected for nearly 24 hours and since then EE seem to have settled with approx 2114kbps down and 387kbps up...........WHY?

QUESTION 3 ( just been disconected and stats are now 1867kbps down and 387kbps up...great)
Why now with EE do speedtests and downloads never reflect the router stats shown? ACTUAL speeds are less than the router reports, with O2 the router stats and actual speed where pretty much equal. Why is this?

Are ALL UK isp's holding this countries speeds back?

Thanks for looking and if you have any answers or info, please share!

Cheers
 
If the line is unstable the speeds will keep dropping.

If the disconnections were due to transient events the speed should eventually recover. If there's a line fault get it sorted.
 
Just because a service isn't llu doesn't make it inherently unreliable. Look at the likes of Zen and AAISP - no llu at either but folk use them because they're solid and dependable.

What makes a service unreliable is the bit between the BT Wholesale network and the wider internet. If that's been done on the cheap (which is likely the case with ee) then you're asking for trouble.
 
rpstewart said:
Just because a service isn't llu doesn't make it inherently unreliable. Look at the likes of Zen and AAISP - no llu at either but folk use them because they're solid and dependable.

What makes a service unreliable is the bit between the BT Wholesale network and the wider internet. If that's been done on the cheap (which is likely the case with ee) then you're asking for trouble.
Click to expand...

I know that, but that's because Zen, AAISP, etc also pay extra to ensure it's all good :p. With the big name companies however, as you said, they've done it cheap.

I'm guessing you're stuck in contract now OP... I guess the best thing to do is to maybe call up and see if EE can do anything to improve it...
 
Thanks for the input, I have called EE support since signing with them...... I am not going to do that again. I have no patience for the lies and lack of knowledge EE tech support seem to have.
Their website doesn't work ( which is STILL the Orange website and that has NEVER worked properly) and it is impossible to contact EE via web comms of any kind.

You can write us a letter?? a letter!!?

I'm just gonna ride this contract out then dump them.

Everything would be ok if O2 hadn't sold out to evil SKY.....monopoly anybody?

I would still however like an explanation to question no.1.......... what speed is my line actually capable of? An estimated speed of 3Mbps? or 4.3Mbps like I have witnessed once in 7 years?
 
scet27 said:
I would still however like an explanation to question no.1.......... what speed is my line actually capable of? An estimated speed of 3Mbps? or 4.3Mbps like I have witnessed once in 7 years?
Click to expand...
The only way is to see at what speed the modem linked. Depending on the brand and model of the head end DSLAM, different modems with different chipsets will have different speeds, different versions of firmware of the exact same modem, and different settings on the modem will all have an effect on the link speed.

It's an analogue signal, and both ends are constantly tuning things to maintain a stable connection. In pretty much every case, stability is prioritised over speed, which is why over time speed trends down, and never up.
 
rotor,

I understand everything you said, but how much of that is fact and how much of that is just BS spewed out by ISP's? Have you seen evidence to support this first-hand?

I have tried other routers known to work with O2 and still the same speeds persist.

So why are my speeds considerably lower with EE then when I was with O2? Nothing has changed on my end except for the crappy router of EE.

And if EE cannot provide me with the speeds I HAVE PROOF MY LINE CAN ACHIEVE, where does this leave me with regards to the sub-par service being provided to me?

What can I do as a consumer to get at least the same service that O2 provided?

I'm really fed up of this BS, I have 2 YouTube teenagers, a gaming me and a Facebook game playing wife all fighting for bandwidth off a 1871kbps d/l & 359kbps u/l connection as it stands after being disconnected yet again.

sorry for the rant
 
Is it the same router with EE as what you had with O2 (and I mean the exact physical same router)? If not, then refer to my comment about different routers, etc. Also, each ISP has a limited amount of control over tweaks applied at the DSLAM, so even though the physical port at the cabinet may not have changed, EE may apply a different "profile" to the port to what O2 had applied. One or more of these settings may have an impact on your particular line. Each line is unique, and unfortunately, a one-size-fits-all approach does tend to impact the edge cases (people with poor quality/long lines) the most.

If you are still in the cooling off period I would cancel the contract. If not, you don't have a lot of choice unfortunately and just need to trudge through the support process and hope you will eventually get someone who genuinely wants to help. See if you can get the line checked (they may charge you for the callout if there is nothing wrong with the line).

My advice would be non-technical: don't get that upset about something like this. It's annoying, but nobody has died, right?
 
I re-read your last post, and realised you mentioned that you did have a new router. So there's that.

Another thing is that EE probably has a policy of not tweaking things too much for individual users; i.e. is it working? yes, therefore there is no problem. Keep trying, but you may just have to suck it up. You could try buying a quality (name brand) ADSL router but that is no guarantee.

The problem with risking going to these giant companies with crap customer service is that when something goes wrong, you rue the day you switched just to save a few pennies (I know O2 is going away, but nobody forced you to leave them/Sky).
 
haha cheers rotor, yup nobody has died :)

Nobody forced me leave, but being with sky previously was enough of a reason for me.

thanks for the feedback, just gotta put my head down and call support I suppose....

cheers
 
I switched from O2 to BT Infinity in January (I get 330 Mbps FTTP), and even though I was mega-fearful of submitting myself to BT's whim, touch wood things have been brilliant so far. It's luck of the draw: you win some, you lose some.
 
Totally forgot I had opened this thread here ( I opened a few more threads elsewhere )

After a long day of phone calls back and forth, EE eventually gave in and escalated the problem higher, from there an Openreach engineer was scheduled for the next day.

The engineer found a fault on the line, repaired it and then told me I could reach at least 5Mb/sec ! WOOHOO ! I had 4.8Mb/sec after he left.

The next day speeds dropped back to 0.9/down & 1.2/up!?

Another day of phone calls resulted in me being told that I had been capped for reasons unknown, they lifted the cap and I have been receiving 4.6Mb/sec ever since! (5 days)

Thanks for trying to help guys :) much appreciated.
 
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