Looking for cheaper fibre provider

Merlin5

Merlin5

Merlin5

Soldato
Joined
17 Aug 2009
Posts
18,572
Location
Finchley, London
I'm looking for another provider and then will leave Virgin Media. Too expensive for me now, £41.23pm for broadband only and I don't need all that speed, nice as it is.

Looking at uswitch.com, the likes of Plusnet and a few others are all offering reasonable deals of up to 38Mb/s for around £25pm. But I see that Vodafone are offering up to 76Mb/s for £24pm, or up to 38Mb/s for £20pm, including phone line, unlimited downloads and no set up fee.

Sounds too good to be true. 76Mb is enough for me, as long as it's reliable. Should I go for it? Also, I've been paying monthly direct debit to VM for years so I'm assuming I'm not in contract and can leave when I want?
 
Give vm a shout, I gave them stick about their pricing on live chat and they knocked £5/month off. Also what speed are you on? £35/month for 200mb here.

And personally I'd not touch Vodafone. Vile bunch of people.
 
I recently got 50Mb for £24 a month without any negotiations, so if you're looking to stay with VM it's worth giving them a call. I went to cancel as I don't use all the services that much these days but they offered me this deal pretty much straightaway. I'm sure I could have got a bit more off if I went through the retentions department.
 
Don’t forget the FTTC offerings from Plusnet, BT et al are always “up to”... you could pay for 76Mb and only be able to get 46 or 21 or be close enough to the cabinet to get the full 76. It’s essentially a copper lottery.

If you’re capable of getting VM just negotiate a better deal. If you’ve been with them years then they’ll want to keep you or at least that’s what you tell them ;)
 
Thanks guys and thanks for correcting my spelling error in the title. It would certainly be preferable to stay with VM. Well on January 3rd I did actually call VM customer service and threatened to leave. They're charging me £41.23/pm for up to 200mb broadband I think, no phone or tv. Most I get is usually 160mb which is still more than enough.

I said they have to bring my price down or I'm cancelling. I said I don't need much speed as I don't do big downloads these days, mostly browsing. She offered me 100mb plus a package, I think for £37. I said it's too much. She then offered 50mb for £32 with first month free. I said that's also too much especially when I know of someone (at OCuK) is getting 350mb plus package for £35. She said she can't go outside of their guidelines. I said well I'm a long standing customer since the virgin net days, so if you're at all interested in keeping me, you get someone to call me and offer £25 for 50mb or I'm making plans to leave. And I told her I can get enough speed with Plusnet for £20/pm. She said she'd get someone to call me.

Guess what... no one called me! Years ago I threatened to leave and a woman did call me back and bent over backwards to keep me happy which she did by reducing my amount for a few months.

Kaka said:
I recently got 50Mb for £24 a month without any negotiations, so if you're looking to stay with VM it's worth giving them a call. I went to cancel as I don't use all the services that much these days but they offered me this deal pretty much straightaway. I'm sure I could have got a bit more off if I went through the retentions department.
Click to expand...

That's exactly what I want, 50Mb for £24 pm. I guess it all depends on who you get to speak to. I'll have to call them again and see if I can still get 50Mb for £24. As I mentioned above, the best I was offered was 50Mb for £32 which is still too much.

I think I should start using my gmail email as my main address and weaning contacts off my ntlworld address. then I'll feel more free to leave VM and try different providers without worrying about losing email addresses.
 
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I'd just call back again. Speak to someone else who might play ball.

I've usually found using the "I don't want to leave but the price is just too much compared to what i can get elsewhere so i feel i'm no longer getting good value" seems to work fairly well.
 
Call back middle of the week, end of the month...

You'll find that the sales/retentions bods are feeling the pressure to hit their targets, so they'll be more inclined to dangle a juicy carrot for you.
 
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