How long have you had it? I haven't had a problem with mine so far (reaches to touch wood)...By the looks of it the plastic trim up the sides of the arms comes off so I would expect a screw/allen key to be there.
Good luck and let us know how it goes
I've had a look at the side strips, and can't figure how to get them off to adjust it. I've contacted Samsung and they said it sounds like a fault/defect and to contact them via phone.
Thoughts? Do they charge if I sent it to them and they didn't find a fault?
Well it has to be a defective as it shouldn't do that after 6 months,so I wouldn't worry about them charging you.Contact them and see if they arrange courier service.
You sure you can't slip a thin bladed screw driver in there and just pop the covers off?
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