Loose iPhone 6 Screen

theMilitant · 2 Jan 2015 at 22:05

Hi all, just wondering if anyone else with an iPhone 6 is experiencing this issue... I bought my iPhone 6 in October this year, and on taking delivery I examined it for any defects and everything seemed to be okay apart from the fact that the top left and bottom right corners of my screen would sort of flex inwards and make a clicking sound if I pushed on them. This didn't seem to be a huge problem to me and so I decided it wouldn't be worth it to return the phone to Apple as I only found this to be a minor annoyance.

Fast forward to now and I find that the top left side of the screen seems to be progressively coming looser and looser so that the screen is very slightly separating from the casing (~0.2mm outwards). I can push the screen back into place if I want, but I shouldn't have to keep doing this. I intend on visiting Apple tomorrow to get them to fix my phone or replace it, but I was just wondering if anyone else has encountered this problem? I've found several youtube videos documenting the clicking sound the screen makes but I'm not aware that the screen separating from the casing is a common problem at all.

shine · 2 Jan 2015 at 22:56

I had the same issue on my 6, but in the top right corner only, I took it instore and they replaced the display FOC.

I have had no issues since.

matthab · 3 Jan 2015 at 06:23

Heard of the issue and they sorted it in store.

delta0 · 3 Jan 2015 at 07:12

Don't have that issue on mine. As suggested let Apple sort it out.

uvarvu · 3 Jan 2015 at 09:19

My phone had the same issue. The display wasn't replaced but they reset it which fixed the problem.

Terminal_Boy · 3 Jan 2015 at 10:12

Take it to your nearest Apple Store for repair/exchange.

theMilitant · 17 Jan 2015 at 13:04

Just to update anyone who may be interested, I did end up taking my phone to the apple store and it's an issue they've seen before. I was provided with a new replacement phone quite quickly. Good customer service, although it worries me that the phone doesn't seem very durable.

Spuddy · 17 Jan 2015 at 14:46

Every company/product encounters manufacturing defects now and again. Cant really be avoided. At least you had the good customer service though that you would come to expect from a company like Apple and from a product with a high monetary value and they swiftly replaced it with no fuss. Thats why I love apple, A* customer service.