Associate
- Joined
- 30 Dec 2003
- Posts
- 2,254
Hi,
Wondered if you could please help me help a friend out! Recently received a phone call and I asked him to check a few things to narrow any problem down. Below is a brief summary of the scenario, the problem and what I've checked so far (And what I believe that proves). Hopefully you can shed light on the problem and hopefully help fix it! Cheers
Scenario:
Virgin Cable internet, through the usual gray (old NTL) cable modem
The connection then passes though a "Edimax" wired router
The router then passes the connection to a desktop computer and a laptop, each on a seperate wired connection.
Problem:
The desktop computer works perfectly. The laptop works for several minutes and then apparently disconnects.
Checked so far:
Checked the laptop in the ethernet that the desktop is connected to, problem persists and I believe this proves that it is not something specific to the (physical) port on the router, nor is it the (physical) cable.
Put the laptop directly after the cable modem. Laptop worked perfectly, suggesting that the problem is certainly not further down stream, and exists somewhere between the laptop and router.
Returned all hardware to the correct configuration and again the laptop fails to work (As you'd expect). Tried to the connect to the router (192.168.2.1) and it does not work. Restarted all hardware and in the few minutes where everything works, try this IP again. This time the laptop does show the router control panel. I believe that this proves that when the connection drops it is the connection between the laptop and router, and not the router and beyond.
I've asked him to check that all "Assign IP automatically..." etc are enabled on the laptop. He confirms this, and reiterates that nothing has been changed on the laptop (OR in the physical connection) yet all devices were working perfectly up until this morning.
I've decided I couldn't help over the phone anymore, being (A) unfamiliar with what he may see in the Edimax control panel and (B) far from a professional in these sorts of problems.
Here is where you come in. Can you think of anything to try? What might help? Any clue what the problem is?
Cheers!
Wondered if you could please help me help a friend out! Recently received a phone call and I asked him to check a few things to narrow any problem down. Below is a brief summary of the scenario, the problem and what I've checked so far (And what I believe that proves). Hopefully you can shed light on the problem and hopefully help fix it! Cheers
Scenario:
Virgin Cable internet, through the usual gray (old NTL) cable modem
The connection then passes though a "Edimax" wired router
The router then passes the connection to a desktop computer and a laptop, each on a seperate wired connection.
Problem:
The desktop computer works perfectly. The laptop works for several minutes and then apparently disconnects.
Checked so far:
Checked the laptop in the ethernet that the desktop is connected to, problem persists and I believe this proves that it is not something specific to the (physical) port on the router, nor is it the (physical) cable.
Put the laptop directly after the cable modem. Laptop worked perfectly, suggesting that the problem is certainly not further down stream, and exists somewhere between the laptop and router.
Returned all hardware to the correct configuration and again the laptop fails to work (As you'd expect). Tried to the connect to the router (192.168.2.1) and it does not work. Restarted all hardware and in the few minutes where everything works, try this IP again. This time the laptop does show the router control panel. I believe that this proves that when the connection drops it is the connection between the laptop and router, and not the router and beyond.
I've asked him to check that all "Assign IP automatically..." etc are enabled on the laptop. He confirms this, and reiterates that nothing has been changed on the laptop (OR in the physical connection) yet all devices were working perfectly up until this morning.
I've decided I couldn't help over the phone anymore, being (A) unfamiliar with what he may see in the Edimax control panel and (B) far from a professional in these sorts of problems.
Here is where you come in. Can you think of anything to try? What might help? Any clue what the problem is?
Cheers!