Loss of video signal after Hibernation (Windows 10)

[element059]

Hi,

I've just completed a new build and I am getting an issue where i loose video signal after my computer goes into Hibernation mode. The light on the front of the computer goes from blinking to a solid light but the display shows no signal. The only way to fix it is to do a hard reset (long pressing on the power button).

I had the exact same problem on my old system, which was several years old. The only component i'm using from my old system with my new setup is the Samsung 850Pro SSD. It's pretty much a completely new build but the same problem persists. I seem to remember only getting this problem when I upgraded from Windows 7 to Windows 10.

On both my old system and new system performing a hard reset would cause the bios to detect an incorrect shutdown but there would be no other error messages displayed. On my old system performing a hard reset would cause my installation of Windows 10 to become corrupt so I had to disable Hibernation mode to prevent this.

Here are my specs:
- MSI Nvidia GTX 1080Ti Founders Edition 11GB GDDR5X Graphics Card
- Intel Core I7-7700K 4.20 GHz Socket 1151 8MB Cache
- Asus Intel ROG MAXIMUS IX CODE LGA 1151 ATX Motherboard
- Corsair Dominator Platinum Series 32GB (2 x 16GB) DDR4 DRAM 3000MHz C15 Memory Kit
- Corsair Hydro Series H100i v2 Extreme Performance Liquid CPU Cooler
- Corsair AXi 860W Fully Modular 80+ Platinum Power Supply
- Corsair Sp120 Rgb Fan - With Controller
- 850Evo Pro SSD (carried over from old system)
- Windows 10 (Clean install)
- Logitech wireless mouse and keyboard

My computer is connected to an amp (Onkyo 809) which is then connected to a Samsung LED TV via HDMI.

Things i've tried:
- Quickly pressing the power button
- Turning the amp off and on
- Turning the TV off and on
- Connecting the HDMI cable from the graphics card directly to the TV
- Moving the mouse and pressing the keyboard keys
- Turning off and on the mouse/keyboard
- Updating my video card drivers
- Updating Windows

Things I haven't tried:
- Updating my Bios
- Connecting a wired mouse to the system
- Downgrading to Windows 7

Any assistance on this would be helpful. It's pretty annoying that I have the exact same problem as my old PC, especially after I've spent so much money on a new build.

Thanks all

 

[BinnsY]

I'd wager it's something about the video connection to the amp and is HDMI handshaking related causing issues.

Do you actually need to hibernate your PC? (I know windows 10 does it when you shut down by default). If not try following the steps at this link to disable "fast startup".

https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

It essentially makes windows 10 behave a bit more like 7 and do a full shut down each time you shut down. The handy thing being that it does a proper re-initialisation of all your video hardware on each bootup rather than the resuming from hibernate style and it tends to be more reliable. I have to have it disabled on my system as I use a usb powered drive for file history backups and it never turns off on my motherboard with fast boot enabled.

Fingers crossed this gets it.

 

[element059]

Oh ok cool i'll give that a go.

I did disable hibernation for the time being