Lost HHD1/SSD1 password

danhasmail · 23 Dec 2013 at 20:08

Hi everyone,
My friend gave me his Toshiba Satellite L455-S5046 laptop to fix and I don't know how to do this one.
When it starts it asks for a HDD1/SSD1 password which he doesn't remember ever putting one in.
Clearing the CMOS doesn't fix it. It seems that Toshiba has this password function in the BIOS but according to what I've found online, the password is kept on the hard drive.
Does anyone have any experience with this problem?? Also, if I reformat the HDD will the password be gone or still there??
Any help would be greatly appreciated.
danny

Ian_Eb · 23 Dec 2013 at 20:15

http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=49459

may help?

However I do seem to recall that on a Thinkpad it was written to a chip on the drive and you had to swap the chip to clear it.

postmanfw · 23 Dec 2013 at 20:19

Check under the ram slots as there maybe a cmos jumper there to clear the bios.

danhasmail · 23 Dec 2013 at 21:14

I did clear the CMOS, then I read online that the HHD1/SSD1 password is written to the HDD, not the CMOS.

Frozennova · 23 Dec 2013 at 22:28

These kind of passwords are usually written to flash memory on the motherboard and require manufacturers intervention to remove them.

A friends mum did this some years ago on a brand new laptop and ended up sending it back to fujitsu.