Lost many Freeview HD channels.

Quartz · 20 Aug 2018 at 17:44

I had to retune my TV (Panasonic VT series) a week ago. And I've lost about half of my HD channels. I've lost Channel 4+1 HD, Four7 HD, and most importantly, BBC News 24 HD. I've got BBC 1-4, ITV / STV, and Channel 4, and that's it. I've tried retuning several times over the past few days.

How do I get back the rest?

andicole0 · 20 Aug 2018 at 18:01

Recent Freeview changes dictated by HMG allocation of bandwidth seem to have made a right mess in some areas.
If simple retuning isn't helping I would seek advice from Freeview, in some cases this might need a new aerial.
Andi.

Merlin5 · 20 Aug 2018 at 22:30

Contact Freeview support. I had lost most of my HD channels, so a couple of months ago I called Freeview who said there had been changes made at my transmitter which is Crystal Palace. They sent an engineer around who installed a new aerial and booster and tuned it all in so now all my HD channels are back. I was lucky to get the service for free as technically I was beyond their deadline. And also, they won't do it, or won't do it for free if your aerial is communal, only if not shared by more than two users. But hopefully you won't have to pay for them to fix yours.

https://www.freeview.co.uk/tvchanges#eCWegFV0mZL0lwKJ.97

Quartz · 20 Aug 2018 at 22:32

Merlin5 said:
And also, they won't do it, or won't do it for free if your aerial is communal,

Bother.

Merlin5 · 21 Aug 2018 at 00:31

Quartz said:
Bother.

Call them anyway and see what they say. Fingers crossed they might be able to make adjustments on the aerial if they can't replace it.